Investment Advisory Operations Assistant

Renaissance Financial•Phoenix, AZ

4d•Onsite

About The Position

The mission of this is a full-time position is to provide support for new account opening and review, money movement processing, account maintenance, and following up on outstanding work items.

Requirements

Must have a high level of interpersonal skills to handle sensitive and confidential situations.
Enjoy collaborating and being a part of a team that puts clients first.
This position requires demonstrated poise, tact, patience, and diplomacy.
Must be able to interact and communicate with individuals at all levels of the organization.
Work requires attention to detail and organization in such things as composing, typing, and proofreading materials, establishing priorities and meeting deadlines.
Eager to learn about the industry and our firm and enjoy working in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Tech savvy, with the proficiency to quickly learn new technology tools, platforms and software.
Open to feedback and coaching.
College degree preferred; must have high school diploma.
One or more years of experience in an office environment.

Responsibilities

Review new account paperwork daily.
Monitor and communicate to resolve issues and alerts from Schwab.
Answer incoming calls on the IA Service Line and emails to the IA Service Group.
Process client checks for deposit at Schwab or Pershing.
Assist Financial Advisors and Administrative Assistants with Cost Basis maintenance.
Process money movement requests for Schwab and Pershing which include ACH, wires and journal.
Monitor and track daily tasks for accuracy and completion.
Data entry of IA & Brokerage activity into database.
Assist with onboarding new clients using DocuSign system.
Scan paperwork for submission to custodians and for processing service requests.
Update MAPS portfolios and run reports in Morningstar.
Build trusted, collaborative relationships with our custodian’s operations teams to execute cashiering, deposits, journaling, withdrawals, and other transactions properly and accurately.
Function as a liaise to our Financial Advisors and follows up on the status of outstanding issues and requirements from our custodians.
Develop expertise in our firm’s technology and software tools and platforms.