INVESTIGATOR SUPERVISOR - SES - 60060415

State of Florida•Temple Terrace, FL

4d•Onsite

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. THIS IS NOT A TELEWORK POSITION. The selected candidate will be required to work at the closest office location. Some travel may be required. This is a full-time position working 40 hours per week. Business hours are 8:00 am - 5:00 pm EST, Monday - Friday. The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

Requirements

Must be a current Florida Department of Children and Families employee
Two years (24 months) government assistance eligibility experience and one year (12 Months) of OPBI experience. Previous supervisory experience could substitute for OPBI experience on a year for year basis.
Must maintain a valid State of Florida Driver’s License.

Nice To Haves

Preference will be given to candidates that have one or more years of current DCF OPBI Benefit Investigations experience

Responsibilities

Oversees investigative and clerical staff responsible for investigations, in a manner that best safeguards the integrity of government assistance benefits by preventing, detecting, and deterring waste, fraud, and abuse pursuant to Chapter 409, 414, and 445, Florida Statutes.
Makes daily work assignments.
Communicates with staff regarding their job responsibilities and expected levels of performance.
Reviews and monitors investigator work product and conducts case monitoring in accordance with program requirements to ensure proper administration of policies and procedures.
Ensures investigations are completed within designated time standards and in accordance with rules, regulations, statutes, policies and procedures.
Ensures that individuals meet or exceed investigative goals in accordance with program requirements.
Assists staff in developing and implementing corrective action plans and follows up as necessary. Ensures identified errors are corrected timely and accurately.
Provides policy clarification, technical assistance and training to employees.
Reviews and oversees referrals to/from Benefit Recovery, Office of Appeal Hearings, Division of Public Assistance Fraud, and other agency divisions as required for accuracy and correctness.
Develops or uses tracking systems to monitor investigative workload.
Effectively manages resources to maximize staff productivity and efficiency.
Directs and/or conducts sensitive and confidential and/or advanced investigations of potential government assistance fraud.
Demonstrates effective interpersonal and communication skills and a demeanor conducive to a positive work environment.
Acts as liaison and maintains effective working relationship with work partners to include those internal to DCF and OPBI, OIG, and the ESS Program Office; as well as external agencies including the USDA FNS, Division of Public Assistance Fraud, FDLE, Attorney General’s Medicaid Fraud Control Unit, Agency for Health Care Administration, state attorney offices, and local law enforcement.
Evaluates and properly documents the performance of field investigators and clerical staff and conducts regular formal and informal performance counseling sessions.
Efficiently manages state resources assigned to their area of responsibility.
Ensures that personnel, fiscal, administrative rules, regulations, and operating procedures are followed.
Coordinates with other agencies and law enforcement on investigations as appropriate.
Collects data regarding fraud prevention/savings on a daily basis for proper documentation.
Resolves issues from internal and external customers.
Incumbent must have a detailed knowledge of the eligibility process and procedures for Cash Assistance, Food Assistance, and Medicaid Programs and maintains proficiency in these areas.
Successfully completes all required training and monitors current fraud trends.
Knowledgeable and proficient in applicable Federal Code of Regulations, Florida Statutes, DCF Policies and Procedures, Benefit Integrity Operating Procedures, and relevant case law; able to conform to and apply laws and procedures to all job-related functions.
Effectively utilizes public, private, and confidential data systems in conducting investigations.
Provides training related to fraud prevention methods to investigators as appropriate.