Investigator / Incident Resource Manager

BIRCH FAMILY SERVICES INC • New York, NY

110d • $70,000 - $75,000

About The Position

Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities and their families in New York City. Every year, the organization supports more than 2,000 people across 31 locations in Manhattan, Queens, Brooklyn, and the Bronx. From preschool to graduation, employment, housing, and beyond, Birch Family Services provides fully integrated programs and services to support individuals in achieving their goals across their lifetime. As the Investigator / Incident Resource Manager, you will ensure the health, safety, and protection of individuals with intellectual and developmental disabilities (I/DD) receiving services. You will conduct timely, objective, and thorough investigations into reportable incidents and ensure compliance with all applicable regulations, provide technical assistance and coaching to program staff, and collaborate with regulatory agencies to promote a culture of accountability, transparency, and safety.

Requirements

• Bachelor’s degree in Human Services, Criminal Justice, Psychology, Social Work, or a related field (Master’s preferred).
• Minimum of 3 years of experience conducting investigations or managing incidents in a human services setting.
• Strong understanding of OPWDD regulations, NYS Justice Center standards, and incident management best practices.
• Excellent interviewing, analytical, writing, and communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience with IRMA, electronic health records, and investigation tracking tools preferred.
• Flexibility to travel to sites and participate in on-call coverage as needed.

Responsibilities

• Conduct comprehensive investigations of reportable incidents, including interviews, fact-finding, and documentation.
• Collaborate with internal and external stakeholders including OPWDD and the NYS Justice Center.
• Prepare clear, timely, and objective reports in compliance with OPWDD Part 624/625 and Justice Center requirements.
• Support root cause analysis and recommend corrective and preventive action plans.
• Monitor incident trends, compile data reports, and identify opportunities for systemic improvements.
• Provide training and technical assistance to staff on incident reporting and response protocols.
• Ensure timely submission and accurate entry of incident information into the Incident Management System (IRMA).
• Maintain confidentiality and high professional standards at all times.
• Participate in agency committees (e.g., Incident Review, Human Rights, Informed Consent) as assigned.
• Conduct follow-up and post-investigation monitoring to ensure implementation of recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees