INVESTIGATOR AND INCIDENT MANAGEMENT COORDINATOR - PA IDD SEPA

Apis Services Inc•Philadelphia, PA

About The Position

The Investigator & Incident Coordinator is responsible for coordinating, investigating, and resolving reportable incidents across assigned programs. Working under the direction of the Director of Incident Management & Investigations (PA or Regional), this role ensures incidents are documented accurately, investigated thoroughly, and resolved in compliance with regulatory requirements, RHD policies, and best practices. This position supports a culture of safety, accountability, and continuous improvement. The Investigator collaborates with program staff, leadership, and external stakeholders to ensure proper response to allegations of abuse, neglect, exploitation, and other reportable events. This role also serves as a resource to program staff by providing guidance and training on incident reporting and documentation. The Pennsylvania-based role primarily supports programs operating under Pennsylvania regulatory agencies (such as ODP, OMHSAS, and OLTL), while the regional role supports multiple states and regulatory environments.

Requirements

Bachelor’s degree required; preferred in Human Services, Criminal Justice, or a related field
Minimum 2 years of investigative experience in behavioral health, human services, or IDD settings
Valid driver’s license and ability to travel to program sites
Clean motor vehicle record for a minimum of 3 years
Successful completion of required background checks
Strong investigative and analytical skills
Excellent documentation and report writing ability
Ability to handle sensitive situations with professionalism and discretion
Strong communication and interpersonal skills
Ability to manage multiple cases and deadlines simultaneously

Nice To Haves

Experience with incident management systems strongly preferred
Familiarity with Pennsylvania systems and agencies such as HCSIS, EIM, and ODP (for PA-based roles)

Responsibilities

Receive, review, and manage reportable incidents in accordance with funder and regulatory requirements
Conduct thorough investigations following state, federal, and organizational guidelines
Interview staff, individuals served, families, and witnesses using trauma-informed practices
Ensure accurate and timely completion of incident reports and required documentation
Submit reports to oversight agencies within required timelines
Maintain compliance with regulatory reporting requirements and internal policies
Serve as a subject matter expert on incident reporting procedures and documentation standards
Monitor corrective action plans and ensure completion by responsible program staff
Maintain strict confidentiality and professionalism throughout all investigative processes
Work closely with program leadership and Human Resources regarding personnel-related concerns identified during investigations
Participate in incident review committees and contribute to follow-up planning
Serve as a liaison with external regulatory agencies when required
Provide training and guidance to staff on incident reporting systems and documentation expectations
Mentor program-level incident reporters to ensure consistent and accurate reporting practices
Travel to program sites to conduct in-person investigations as needed
Perform other duties as assigned