Investigator II

Everwise Credit Union • Lincoln, NE

20d

About The Position

Position Summary: The Investigator II is responsible for conducting thorough investigations into suspected fraud involving members, employees, or external parties to minimize financial losses to Everwise. This role utilizes fraud detection tools, gathers and documents evidence, coordinates with law enforcement, and negotiates restitution when applicable. The incumbent ensures timely case resolution and supports compliance with AML/BSA regulations. Welcome to Everwise Credit Union Careers! Everwise Credit Union puts people’s needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead—wherever you’re going. Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we’ve expanded our community beyond teachers. Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest. Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone—teenagers to retirees, business leaders to the under-served—feel more in control of their money and their future. With every interaction, we seek to fulfill our purpose of helping people grow into their dreams. Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Requirements

• High School Diploma or GED
• 2+ years’ experience in customer service or related field
• 2+ years’ experience in fraud investigation and/or
• Strong time-management skills with flexibility to shift priorities as business needs evolve.
• Ability to work independently and as a team contributor.
• Strong commitment to member satisfaction and relationship building.
• Skilled in resolving member inquiries with clarity, empathy and efficiency.
• Proficient in Microsoft Office Suite
• Strong communication skills with the ability to prepare clear, concise and accurate written summaries of fraud investigations to diverse audiences.
• Scheduled on-call responsibilities, including Saturday shifts
• Ability to travel up to 5% of the time to Everwise locations as needed

Nice To Haves

• Fraud certifications (e.g., CFE) preferred
• Financial industry experience preferred

Responsibilities

• Conduct investigations into suspicious financial activity through detailed analysis of transactions, customer accounts, and internal reports.
• Manage a portfolio of fraud cases, ensuring timely resolution and escalation where required.
• Collect, evaluate and analyze evidence to identify patterns indicative of fraud and emerging schemes.
• Accurately document findings and maintain accurate and organized investigation files.
• Ensure all investigative activities meet regulatory, legal and policy requirements.
• Partner with law enforcement agencies and represent Everwise in legal proceedings.
• Conduct interviews with witnesses, employees, and customers to gather facts and validate evidence and findings.
• Provide internal stakeholders with insights and findings on investigation outcomes and trends.
• Provide guidance to administrative staff and respond to internal and external fraud-related inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED