Investigator, Asset Protection (Nashville)

Abercrombie and Fitch Co.•Nashville, TN

31d

About The Position

At Abercrombie & Fitch, quality is in our roots and we’re on a mission to honor this rich heritage. With an unwavering focus on our customer, we strive every day to deliver a unique and welcoming experience, whether in our stores or online. Our three global brands, Abercrombie & Fitch, abercrombie kids and Hollister Co., are the embodiment of our passion for incredible product. At the heart of it all is our amazing 500-acre campus, nestled just outside of Columbus, Ohio. With an open work space, inspiring views, and even a place to gather as a team around the fire pit, our Home Office fosters a diverse and inclusive culture that consistently seeks the input of our associates and focuses on the future. We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand’s legacy. What Will You Be Doing? Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s) Provide in person and remote support to local store management to meet strategic asset protection objectives Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols Commit to the highest degree of professionalism, integrity, and customer service Complete AP and Physical Security audits on a routine basis. Complete special projects as assigned by Regional Manager of Asset Protection. Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance. Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance. Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty. Conduct internal investigations for inventory, cash loss, and violations of policy. Prepare case reports covering investigation and case details Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable Serve as a liaison between store/APA investigations and certified market interviewers Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations Represent company in court proceedings related to investigations Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols Utilize analytics software to develop specific store loss prevention strategies Participate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions Responsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiency Effectively identify and implement solutions to eliminate store margin erosion Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

Requirements

4-year degree preferred
2 or more years of experience in Asset Protection, multi-location experience preferred
Strong communication and interpersonal skills
Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
Ability to work nights, evenings and weekends appropriate to retail business needs
Must pass a comprehensive background investigation
Must have a reliable means of transportation

Responsibilities

Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
Provide in person and remote support to local store management to meet strategic asset protection objectives
Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
Routine monthly travel to Focus Stores.
Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols
Commit to the highest degree of professionalism, integrity, and customer service
Complete AP and Physical Security audits on a routine basis.
Complete special projects as assigned by Regional Manager of Asset Protection.
Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
Conduct internal investigations for inventory, cash loss, and violations of policy.
Prepare case reports covering investigation and case details
Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
Serve as a liaison between store/APA investigations and certified market interviewers
Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
Represent company in court proceedings related to investigations
Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
Utilize analytics software to develop specific store loss prevention strategies
Participate in corporate operational test programs to gauge viability of program evolution.
Provide relevant observational data to the Global Home Office to inform policy decisions
Responsible for ensuring accurate execution of Store Programs.
Routinely provide relevant feedback to store leaders regarding operational efficiency
Effectively identify and implement solutions to eliminate store margin erosion
Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

Benefits

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!