Investigative Assistant

State of Maryland•Baltimore City, MD

2d•Onsite

About The Position

The Maryland Public Service Commission is an independent agency dedicated to ensuring safe, reliable, and economical public utility services for the citizens of Maryland. We regulate public service companies that provide gas, electricity, telephone, ground transport, water, and sewage services. Join a team of dedicated professionals committed to balancing the interests of consumers and utilities to foster a strong economy and a healthy environment for the state. The Maryland Public Service Commission is seeking an Investigative Assistant for their Transportation Division. GRADE 11 LOCATION OF POSITION 6 St. Paul Street Baltimore, Maryland 21202 POSITION DUTIES The main purpose of Investigative Assistant role is to assist the coordination and participation in the safety andenforcement efforts of the Commission's Transportation Division. This position is responsible for supporting the Assistant Director of Enforcement with completing and managing daily activities, scheduling and communicating with field personnel, developing proactive enforcement and security plans, and coordinating the Division's efforts in the execution of planned activities. This position will also process and monitor the investigation of complaints, assist with the citation process, and provide administrative duties as assigned by the Assistant Director of Enforcement.

Requirements

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Nice To Haves

Experience testifying in court settings.
Experience in Law Enforcement or conducting investigations.
Experience using Microsoft Word, Excel, or other computer based databases.
Experience in customer service.

Responsibilities

Preparation of documents related to enforcement activities (citations, testimony, etc.)
Data entry
Investigation of complaints received by the public
Preparation of written reports
Investigation of the vehicles and drivers of passenger for-hire carriers which includes cars, limousines, vans, bus services, transportation network companies and taxicabs
Serves as a liaison with law enforcement agencies
Testify at Commission hearings.