Investigations Officer

Royal Bank of Canada

4d

About The Position

The responsibilities may vary but could include:
Responsible for managing an investigation/compensation queue under prescribed guidelines, ensuring departmental goals are met; applies solid knowledge of Treasury/Retail Operations, its procedures, methods and systems to effectively investigate and resolve all designated items.
Responsible for ensuring established caseload benchmarks are maintained through individual and team efforts without compromise to the quality/effectiveness of the work.
Applies knowledge of payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agent banks in the day-to-day handling of investigation cases.
Support the process of creating, updating and maintaining desk procedures.
Deliver high quality, timely and error-free service to clients and service partners.
Display a strong commitment to teamwork; open two-way communication and good staff morale.

Requirements

• Accounting Finance
• Financial Instruments
• Financial Statement Analysis
• Investment Management
• Investment Operations
• Investor Reporting
• Operational Delivery
• Performance Management (PM)
• Resource Coordination

Responsibilities

• Managing an investigation/compensation queue under prescribed guidelines, ensuring departmental goals are met
• Effectively investigate and resolve all designated items
• Ensuring established caseload benchmarks are maintained through individual and team efforts without compromise to the quality/effectiveness of the work
• Support the process of creating, updating and maintaining desk procedures
• Deliver high quality, timely and error-free service to clients and service partners
• Display a strong commitment to teamwork; open two-way communication and good staff morale

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed