INVESTIGATION MANAGER-SES - 43000761

State of Florida

1d•$75,000•Onsite

About The Position

The Florida Office of Insurance Regulation (OIR) strives to promote a stable and competitive insurance market for consumers. With a workforce of approximately 250 staff members, OIR regulates one of the largest, most complex insurance markets in the world. OIR offers a range of challenging and rewarding opportunities for individuals looking to grow in their careers, as well as a wide variety of top insurance–related courses and professional certifications to ensure that its staff have the industry knowledge needed to succeed. OIR employees also have access to the State of Florida’s tuition waiver program, which offers educational assistance to full-time, salaried employees. As a State Agency, OIR offers excellent benefits, including health, dental, and vision insurance; retirement plans; flexible spending accounts; health savings accounts; and more. OIR also offers annual and sick leave, a generous holiday schedule, and flexible work schedules. Click the links below to see the many benefits and retirement options you have as a State of Florida employee: https://www.mybenefits.myflorida.com/ https://www.myfrs.com/ContactUs.htm Brief Description of Duties and Responsibilities: (Incumbent is a member of DFS’ Disaster Response Team and, in that capacity, may be required on short notice to perform duties and necessary attendant travel in support of disaster relief efforts.) The primary duty of this position is supervising and managing the analysts in the Property and Casualty Market Regulation (PCMR). Coordinates confidential personnel actions, including recruitment, disciplinary, attendance and leave, organizational changes, and related matters. Develops and conducts training programs for PCMR staff. Provides administrative and technical supervision to employees in the research, examination, investigation, and/or analysis of the business practices and conduct of Property & Casualty insurance companies. Develops and conducts training programs for staff. Assigns, monitors, and reviews all investigation and examination cases prior to forwarding to the Director or closing. Directs the compilation and review of various reports prepared by staff. Coordinates, plans, organizes, and participates in settlement negotiations and in evidentiary and administrative hearings involving insurer non-compliance. Reviews all recommendations to management regarding enforcement actions and monitors through final resolution. Maintains and provides staff with updated investigation and examination procedures and information to coincide with legislative, statutory, and rule changes in the insurance industry. Maintains accurate database and related records of all former and current investigations and examinations. Provides technical assistance to the Office on matters pertaining to legislation, rulemaking, policies, and procedures as needed. Performs other assignments deemed necessary by the Director or management. Performs investigations/market conduct examination duties when necessary. Participates in the development of strategic planning goals, program budgets, and the Bureau’s quality plan. Compiles and produces reports and other documents in response to information requests. Coordinates with other law enforcement officials on illegal activities at the state, local, or federal level. Represents the Office at public functions and events as delegated. Performs special projects and other duties as required by the position.

Requirements

Knowledge of basic principles of risk management, general insurance practices, or general legal practices in a regulatory environment.
Knowledge of supervisory and management principles and practices.
Knowledge of methods of compiling, organizing, and analyzing data.
Knowledge of investigative techniques and practices.
Ability to use Microsoft Office programs with proficiency in Excel and Word.
Ability to supervise, manage, and train staff, delegate/assign workloads, determine work priorities, document work, and ensure proper completion of work assignments by staff.
Ability to collect, evaluate, and analyze data into a logical format for presentation in reports, documents, and other written materials.
Ability to identify the nature of problems and use logic and analysis to develop different approaches to resolve them.
Ability to read, interpret, and apply Florida Statutes, rules, and regulations pertaining to insurance matters.
Ability to conduct fact-finding research.
Ability to establish and maintain effective working relationships with co-workers and the public.
Ability to effectively communicate verbally and in writing.

Responsibilities

Supervising and managing the analysts in the Property and Casualty Market Regulation (PCMR)
Coordinates confidential personnel actions, including recruitment, disciplinary, attendance and leave, organizational changes, and related matters.
Develops and conducts training programs for PCMR staff.
Provides administrative and technical supervision to employees in the research, examination, investigation, and/or analysis of the business practices and conduct of Property & Casualty insurance companies.
Assigns, monitors, and reviews all investigation and examination cases prior to forwarding to the Director or closing.
Directs the compilation and review of various reports prepared by staff.
Coordinates, plans, organizes, and participates in settlement negotiations and in evidentiary and administrative hearings involving insurer non-compliance.
Reviews all recommendations to management regarding enforcement actions and monitors through final resolution.
Maintains and provides staff with updated investigation and examination procedures and information to coincide with legislative, statutory, and rule changes in the insurance industry.
Maintains accurate database and related records of all former and current investigations and examinations.
Provides technical assistance to the Office on matters pertaining to legislation, rulemaking, policies, and procedures as needed.
Performs other assignments deemed necessary by the Director or management.
Performs investigations/market conduct examination duties when necessary.
Participates in the development of strategic planning goals, program budgets, and the Bureau’s quality plan.
Compiles and produces reports and other documents in response to information requests.
Coordinates with other law enforcement officials on illegal activities at the state, local, or federal level.
Represents the Office at public functions and events as delegated.
Performs special projects and other duties as required by the position.