Investigation Analyst I

ADC LTD NM•Albuquerque, NM

3d•Remote

About The Position

The PSID Investigation Analyst I is responsible for receiving background investigations from field investigators and processing them for transmission to customers. This position is noncredentialled. A successful Investigation Analyst I must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times. Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting. Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met. Maintain a working knowledge of customer requirements and best practices. Identify missing leads, requirements and write-offs. Work with investigators, ADC LTD NM personnel and management to resolve issues. Organize time and resources based on due dates to ensure timely completion of investigations. Submit investigations through the PSID closed case transmission process without error. Track and log investigation progress and completion. Maintain a working knowledge of Roadrunner. Quickly troubleshoot issues as they arise. Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors. Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department. Assist with projects and process improvement at the direction of their supervisor. Coordinate with PSID and ADC LTD NM personnel as necessary. Perform all other duties as assigned. Performance Metrics All performance metrics are subject to incoming case volumes (8 hours of work time equals one work day). Production Standards Average Completion Rate (ACR = total cases closed / total work days) Baseline Production: Close 1.5 Cases Mid-Range Production: Close 1.75 Cases High Production: Close 2.0 Cases Quality Control Standards Quality Rating = Total Agency Deficiencies / Total Cases Closed Less than 1% of all closed cases returned as deficient by agencies. QC a minimum of 1.25 cases a day or minimum threshold set by team lead.

Requirements

High school diploma or GED equivalent.
Ability to maintain a professional demeanor.
Familiarity with Microsoft Excel and computer databases.
Proficiency in common workplace hardware and software.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills.
Highly technical writing, proofreading, and editing skills.
Strong customer service and interpersonal skills.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
Thorough understanding of ADC LTD NM investigative process and procedures.
Familiarity with federal and ADC LTD NM security standards.
Employment is contingent upon the successful results of a background check and drug screen.
In addition to the completion of a federal background investigation and while in the process of obtaining a Top-Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals.
Upon receipt of Top-Secret clearance, must be able to maintain active Top-Secret clearance and all agency approvals required of their position.

Nice To Haves

Active Top Secret Clearance is a plus.

Responsibilities

Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.
Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.
Maintain a working knowledge of customer requirements and best practices.
Identify missing leads, requirements and write-offs.
Work with investigators, ADC LTD NM personnel and management to resolve issues.
Organize time and resources based on due dates to ensure timely completion of investigations.
Submit investigations through the PSID closed case transmission process without error.
Track and log investigation progress and completion.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform all other duties as assigned.