Inventory Technician I

Astreya•San Francisco, CA

12d•$15 - $25•Onsite

About The Position

What this Job Entails: Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients. Scope: Follows established procedures on routine work Requires detailed instructions

Requirements

High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
Excellent client-facing written and verbal communications skills
Proficiency in English
Utilize excellent customer service skills and exceed customers’ expectations
Ability to work with a large team with minimal supervision
Capable of providing a timely and outstanding user experience
Ability to handle daily customer service demands
Present a professional and helpful demeanor to clients
Basic Inventory or IT knowledge
Ability to excel in a fast-paced sometimes stressful work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives

Nice To Haves

Past business operations exposure
Some customer experience background or familiarity

Responsibilities

Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling
Ensure client users access to equipment in good working order
Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction
Work cooperatively with on-site teammates, as assignment requires
Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.
Deploy and recover laptop and desktop images
Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved
Timely responses to IT questions from client users employees
Manage occasionally demanding and stressed client users
Contribute to large scale global projects as needed
Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Benefits

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law