Inventory Technician I

Astreya Partners • San Francisco, CA

396d • $28,163 - $46,946

About The Position

The Inventory Technician I role at Astreya Partners is an introductory position in IT services, focusing on providing exceptional user experiences for over 70,000 staff globally. The technician is responsible for inventory and asset management, customer service, hardware deployment, and maintaining conference room functionality. This position plays a crucial role in representing Astreya to clients and requires adherence to established procedures and detailed instructions.

Requirements

• High school diploma or GED and 0 to 2 years related experience or equivalent combination of education and experience.
• Excellent client-facing written and verbal communication skills.
• Proficiency in English.
• Excellent customer service skills and ability to exceed customer expectations.
• Ability to work with a large team with minimal supervision.
• Capable of providing a timely and outstanding user experience.
• Ability to handle daily customer service demands.
• Present a professional and helpful demeanor to clients.
• Basic inventory or IT knowledge.
• Ability to excel in a fast-paced, sometimes stressful work environment.
• Ability to make sound decisions when faced with competing priorities.
• Results-oriented with the ability to identify steps to achieve objectives.

Nice To Haves

• Past business operations exposure.
• Some customer experience background or familiarity.

Responsibilities

• Daily on-site inventory and asset management.
• Client's conference room preventative maintenance and e-recycling.
• Ensure client users have access to equipment in good working order.
• Support a fast-paced environment focused on video conference rooms with outstanding customer satisfaction.
• Work cooperatively with on-site teammates as assignments require.
• Ensure audio and visual quality, troubleshoot issues, and handle requests from meeting attendees.
• Deploy and recover laptop and desktop images.
• Provide face-to-face customer support for on-site client users.
• Use ticketing systems to report work accomplishments and track SLAs.
• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow.
• Collaborate with other technicians and clients to install hardware and troubleshoot computer issues.
• Respond timely to IT questions from client users.
• Manage occasionally demanding client users.
• Contribute to large scale global projects as needed.

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options) / Kaiser (HMO option for California employees).
• Dental provided through Cigna (DPPO & DHMO options).
• Nationwide Vision provided through VSP.
• Flexible Spending Account for Health & Dependent Care.
• Pre-Tax Account for Commuter Benefit/Parking & Transit.
• Continuing Education and Professional Development via platforms like Udemy and Coursera.
• Corporate Wellness Program.
• Employee Assistance Program.
• Wellness Days.
• 401k Plan.
• Basic Life, Accidental Life, Supplemental Life Insurance.
• Short Term & Long Term Disability.
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance.
• Tuition Reimbursement (available 6 months after start date, capped).
• Paid Time Off (accrued and prorated, maximum of 120 hours annually).
• Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED