Inventory & Supply Chain Manager

Cynosure, LLC•Westford, MA

About The Position

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods. We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics. We are the leader in science-based technology which elevates the standard of care for consumers. We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics. We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries. We put our people first and believe personal development drives business development. We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods. At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together. As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health. Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful. Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com. Job Summary The Inventory & Supply Chain Manager is a strategic and operational leader responsible for end-to-end inventory planning, forecasting, and supply continuity across capital equipment, consumables, and service parts. This role partners closely with Commercial Leadership, Service Operations, and Global Supply Chain teams to develop accurate demand forecasts, optimize inventory levels, and ensure uninterrupted product and service part availability across North America. The ideal candidate is proactive, data-driven, and highly collaborative, with the ability to balance working capital efficiency with service excellence and revenue growth objectives.

Requirements

Bachelor’s degree, preferably in Supply Chain Management, Operations, Business Administration, Engineering, or related field (required).
5 – 10+ years of progressive experience in inventory management, supply chain, or demand planning.
Hands-on experience with ERP/MRP systems (e.g., SAP and Oracle.).
Hands-on experience with CRM systems (e.g., Salesforce.).
Proven track record of improving forecast accuracy and reducing stockouts.
Ability to thrive in a fast-paced, high-accountability environment.
Cross Function Team Player: Ability to work in a cross functional team environment.
Influential: Ability to drive change through influence.
Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
Communication: Advanced verbal and written communication skills.

Nice To Haves

Experience in medical device, aesthetics, capital equipment, or other regulated technical industries preferred.

Responsibilities

Partner with Commercial Leadership to establish and maintain accurate rolling forecasts for:
Capital equipment units
Consumables and accessories
Collaborate with Service Leadership to develop and maintain service parts demand forecasts aligned with:
Consumption
Installed base growth
Failure rates and reliability data
Preventative maintenance schedules
Lead monthly Sales & Operations Planning (S&OP) reviews and demand alignment discussions.
Proactively monitor inventory levels to ensure uninterrupted supply of:
Capital units
Consumables
Service parts
Maintain optimal inventory levels that balance:
Revenue protection
Budget forecasts
Working capital efficiency
SLA compliance
Customer satisfaction
Establish minimum/maximum levels, safety stock parameters, and reorder triggers.
Identify and mitigate risks related to stockouts, excess inventory, or obsolescence.
Develop contingency plans to address supply disruptions.
Partner closely with North American and Korean Supply Chain teams to align production, shipment timing, and replenishment strategies.
Serve as the primary liaison between Commercial, Service, Operations, and Supply Chain.
Ensure forecast accuracy and communicate changes in demand patterns proactively.
Support new product introductions by developing inventory launch plans and supply ramp-up strategies.
Develop and maintain KPI dashboards including:
Forecast accuracy
Capital, Consumable, Service Inventory
Fill rate / service level
Backorder rate
Aging inventory
Provide executive-level reporting and actionable insights to senior leadership.
Leverage ERP/MRP systems and data analytics tools to drive decision-making.
Implement best-practice inventory and demand planning processes.
Drive continuous improvement initiatives to enhance supply chain resilience and efficiency.
Improve cross-functional visibility and communication related to inventory planning.
Facilitate and participate in cross-functional project teams and department team meetings.
Ensure timely completion of assigned training and expense reporting.
Perform other work-related duties as assigned.