Vail Resorts-posted 20 days ago
$58,462 - $68,369/Yr
Full-time • Mid Level
Keystone, CO
5,001-10,000 employees
Accommodation

The Inventory Specialist of the Keystone Property Management Condo Reception Center will be responsible for managing the rooms inventory of Keystone Property Management. They will be responsible for maximizing revenue, profits, and guest experience. They will lead the pre-arrival upgrade strategy for properties. They will act as a liaison between Reservations, Front Desk, Revenue Management, Rooms Inventory, and other stakeholders to ensure reservation set up is aligned with FD expectations and upgrading options are easily identifiable upon arrival. In addition, this role will provide guidance and leadership to the front office staff, ensuring consistent quality of inventory management. The inventory specialist will assist in resolving inventory complications, group blocking, customer requests, booking and stay pattern management, online selling platform content review, and onboarding and offboarding units. This position serves as the inventory expert to all other revenue management and operations functions. They will make decisions and act based on good judgment and resort standards.

  • Monitor inventory including oversells and backfilling.
  • Manages soft blocking and hard blocking of reservations prior to day of arrival per Property Guidelines.
  • Provide FD team with recommendations for day of upgrade strategies.
  • Ensure all guest notes and requests are met to the best of the hotel's ability. Reaching out to guests when necessary, regarding reservation changes.
  • Ensure reservations are interfacing properly; conduct quality control as needed
  • Track comp requests and placement once approved and built.
  • Monitor reservation rates and lengths of stay, to ensure optimal placement of reservations within inventory.
  • Provide transient sales team (TSM, Res agents, and RM) holes to ensure availability is communicated through all channels to fill holes.
  • Track ongoing property work and unit concerns to minimize guest impact
  • Assist with onboarding and offboarding condo units
  • QC and request updates to our booking websites
  • Work with the Groups department on group blocks, requests, rooming lists, and stay patterns.
  • Work with Revenue Management to ensure appropriate revenue capture.
  • Work with Rooms Inventory as needed to resolve issues and update systems
  • Monitor PMS system's auto blocking, placement, and configuration.
  • Lead inventory training for FD and other departments
  • Assist Condo Owners with their Reservations
  • Always maintain a professional appearance and demeanor
  • Collaborates and works with other Departments including but not limited to: Lodging Operations, Owner Relations, HOA Management, Housekeeping, Maintenance, IT, and Sales
  • Manager on Duty Responsibilities - Must be able to provide MOD coverage when needed
  • Other duties as assigned
  • University/College Degree - Preferred
  • High School education or equivalent - Required
  • Knowledge of hotel and condo inventory or reservations - Required
  • Extensive phone and computer skills with data entry experience - Required
  • Proficiency in Microsoft 365 Suite - Required
  • Knowledge of Accounting, sales process, distribution systems, pm systems - Preferred
  • Ability to converse clearly and comfortably with many different types and groups of people in English - Required
  • Ability to work with guests using good social manners, diplomacy, and tact - Required
  • Ability to work well under pressure - Required
  • Previous hotel/hospitality experience - Preferred
  • University/College Degree - Preferred
  • Knowledge of Accounting, sales process, distribution systems, pm systems - Preferred
  • Previous hotel/hospitality experience - Preferred
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
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