Inventory Quality Specialist

Midea•Parsippany-Troy Hills, NJ

2d•Hybrid

About The Position

Midea America is seeking a highly organized, detail-oriented Warehouse Inventory Controller to support inventory accuracy, quality, and control within our regional distribution center in Pennsylvania. This role is critical to ensuring system integrity, physical inventory accuracy, and compliance with customer, financial, and operational requirements. The Inventory Controller owns inventory governance across the DC—overseeing audits, discrepancy resolution, rework and returns, aged inventory management, and WMS execution. This role partners closely with Warehouse Operations, Finance, Quality, Reverse Logistics, Compliance, and third-party logistics providers (3PLs) to ensure inventory accuracy, accountability, and continuous improvement.

Requirements

Bachelor’s degree in Logistics, Supply Chain Management, or a related field (required).
Minimum of 5 years of experience in a warehouse or distribution environment (preferred).
At least 5 years of supervisory or lead-level experience (preferred).
Strong working knowledge of Warehouse Management Systems (WMS); YMS experience preferred.
Advanced proficiency in Microsoft Excel; strong skills in PowerPoint and Word.
Excellent written and verbal communication skills with the ability to collaborate cross-functionally.
Strong planning, organization, and problem-solving capabilities.
Ability to operate effectively under pressure in a fast-paced, changing environment.
Customer-focused mindset with a high level of ownership and accountability.
Ability to spend extended periods on the warehouse floor while adhering to all safety requirements.
Must be authorized to work in the United States.
Comfortable attending offices Monday through Thursday and working from home on Friday.

Responsibilities

Lead and oversee physical inventories and cycle counts; plan, schedule, and execute mid-year and year-end inventory audits.
Investigate, reconcile, and resolve inventory discrepancies (shorts, overages, damages, loss) in a timely and accurate manner.
Ensure all inventory adjustments are supported by root cause analysis and properly executed in the WMS.
Monitor shrink-related incidents (damaged product, dropped pallets, losses) and ensure real-time system updates while holding 3PLs accountable per contractual terms.
Review and correct inventory imbalances using systematic in-house transfers.
Oversee isolation and disposition of returned, recalled, quarantined, and rework inventory.
Direct warehouse staff on corrective actions leading to final stock resolution (A-Stock, liquidation, scrap).
Conduct inventory quality audits, including inventory accuracy, damaged product segregation, and outbound quality standards (pallet integrity, overhang, wrapping, strapping, and load securement).
Partner with Midea Compliance and customer portals to reduce chargebacks and compliance penalties.
Ensure DC teams follow SOPs for receiving discrepancies, shortages, and damage documentation.
Ensure proper WMS execution to maintain inventory accuracy and visibility.
Manage item master attributes including TI-HI, stack height, pallet configuration, inventory grade, and demand type.
Recommend optimal placement strategies for seasonal, e-commerce, rework, and quarantined inventory.
Generate and manage RMAs to support reverse logistics and systematic receiving processes.
Respond promptly to inventory-related inquiries from Operations, Order Management, Sales, Procurement, Quality, Reverse Logistics, Finance, and Senior Leadership.
Monitor and report on inventory turns, aged inventory, seasonal readiness, and high-velocity e-commerce SKUs.
Communicate rework timelines, costs, and quality issues to Finance and cross-functional stakeholders.
Monitor productivity of quality and rework labor to ensure value-added work is completed on time and within budget.
Communicate and enforce all safety policies; conduct self-audits to ensure compliance.
Maintain warehouse supply inventory (pallets, stretch wrap, labels, etc.) and track usage levels.