Inventory Operations Manager (Customer Onsite)

Expeditors•Ellenwood, GA

1d•Onsite

About The Position

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems Job Description The Inventory Operations Manager will be responsible for driving improvement initiatives, implementing inventory controls and risk management, data analysis and reporting, inventory auditing and compliance, and providing training and documentation as needed, in order to support all aspects of the Inventory Stewardship Program.

Requirements

Bachelor's degree with a specialization in Supply Chain, related field or equivalent experience
5+ years logistics, supply chain, large scale warehouse operations or related experience
3+ years demonstrated experience planning, organizing, tracking and controlling tasks to achieve goals
3+ years stakeholder management and facilitation
1+ specific customer experience within customer systems and knowledge of their SOP/SWI operations
Experience in SOX, inventory audits, driving process improvements, and implementing corrective actions
Ability to use critical thinking to develop, evaluate, recommend and present best options
Ability to work independently and as part of a cross-functional team
A proactive and results-oriented mindset, with a commitment to driving results
Risk sensitive, recognizes when problems arise or are likely to arise
Excellent customer service skills, including a proven ability to listen, comprehend, effectively communicate
Proficiency in using Google Suite tools, including Google Sheets, for data analysis and information sharing
Travel 10%
Reports onsite to customer location(s) as needed
Must be willing to occasionally work outside normal business hours, including weekends

Nice To Haves

Knowledge of Kaizen, Lean, Six Sigma, and dashboard reporting is preferred
Experience and knowledge of inventory management software, SAP/WMS systems

Responsibilities

Enhance customer relationships by identifying areas for improvement in the overall customer experience
Lead the identification and implementation of process improvements based on findings
Work cross-functionally with supply chain, finance, and operations teams to establish best practices and corrective actions for inventory management
Ensure that corrective actions are carried out in a timely manner, and track the success of those initiatives to continuously improve inventory accuracy
Promote a culture of continuous improvement through process optimization, and innovation
Analyze processes to identify discrepancies, trends, and potential risks related to inventory management
Prepare and present detailed reports on findings, including discrepancies, recommendations for improvement, and root cause analysis
Generate actionable insights and collaborate with stakeholders to resolve inventory discrepancies, address inefficiencies, and improve overall inventory management
Regularly assess inventory management processes for gaps, vulnerabilities, or inefficiencies, proposing improvements or new tools where necessary
Ensure compliance with internal audit standards, SOX (Sarbanes-Oxley), and any relevant regulatory requirements
Develop and implement audit schedules and inventory verification protocols to maintain accuracy
Work closely with warehouse and operations teams to plan, organize, and manage audits with minimal disruption to daily operations
Serve as a key point of contact for internal stakeholders regarding inventory issues, findings, and improvement opportunities
Partner with Operations, Warehouse, Procurement, Finance, and IT teams to enhance inventory processes, accuracy, and controls
Provide training and guidance to staff (if needed) on procedures and the importance of accurate reporting
Other duties as required