Inventory Operations Manager

The Reformation•Los Angeles, CA

27d•$95,000 - $105,000•Onsite

About The Position

At Reformation, our Operations and Fulfillment teams are key drivers of our continued growth and impact. The Inventory Operations Manager will play a pivotal role in ensuring operational efficiency and inventory accuracy across the organization. This person is a self-starter, able to work in an autonomous environment, and think analytically to improve processes, make recommendations, and drive decisions. This role will be responsible for the implementation and design of inventory tracking systems and also optimize processes and procedures in other departments in Ref's fulfillment landscape. The ideal candidate thrives in a fast-paced environment, works cross-functionally to solve complex challenges, and brings a structured approach to problem-solving. While this position reports directly to the Director of Operations, it will also support the VP of Product Management and their direct reports on key fulfillment initiatives and operational priorities.

Requirements

High School Diploma, or equivalent
6+ years of relevant Inventory experience in a fast-paced, fulfillment environment required
Flexible, punctual, and reliable. Able to work 10-hour shifts and weekends
Working knowledge of Excel to merge and analyze information from separate sources. Experience with VLOOKUP and Pivot Tables is a must.
Experience with Warehouse Management Systems (WMS)
Ability to bend, lift, open, and move product up to 40 lbs

Nice To Haves

Bilingual in English and Spanish a plus
Knowledge of Lean, JIT, and 5S principles a plus

Responsibilities

Lead and motivate 10+ reports ensuring inventory and location accuracy > 99%
Monitor and analyze inventory performance metrics, such as fill rates and accuracy, and take corrective actions as needed
Drive cross-functional initiatives that require collaboration across multiple teams. Communicate changes effectively, ensuring smooth adoption of new processes, tools, and strategies
Identify operational inefficiencies and implement scalable solutions to optimize workflows across key operations functions. Collaborate cross-functionally to standardize best practices, eliminate bottlenecks, and drive overall operational excellence throughout the organization
Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations.
In collaboration with Human Resources, develop and maintain a productive work team by creating programs for hiring, training, and professional development.
Ensure all inventory locations are within the prescribed aging metrics.
Perform and manage cycle counts to ensure inventory and location accuracy
Design and implement tools and processes to optimize inventory control procedures
Help and/or assign team members to locate missing items to fulfill orders
Utilize our warehouse management system (WMS) to track and manage inventory transactions
Develop an efficient operations training program to foster the onboarding of all new associates, to ensure best practices and safe product handling is achieved including housekeeping and product appearance.
Own the monitoring and reordering of supplies to meet internal customer demand
Prepare detailed reports on inventory operations, stock levels, and adjustments for Finance
Investigate and resolve inventory discrepancies and communicate findings with team members
Monitor associates' attendance, behavior, and KPIs and provide coaching to team members
Uphold all OSHA regulations and safety programs to ensure a safe work environment

Benefits

Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world.
You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
We care about the causes our employees care about so we donate to community efforts on a yearly basis.
We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

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