Hongkang Northamerica-posted 4 months ago
Full-time • Entry Level
Naples, FL

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Inventory Management Specialist -IT to work directly with the all departments within Arthrex on general maintenance of workstation equipment, end user support, and systems maintenance to include various end-user computing devices, software, and peripherals. Excellent communications and analytical skills, strong technical project management skills and a HS Diploma & 1+ years of help desk and/or IT field technician experience in support of a medium-sized business will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

  • Level 1 support for all hardware and software related problems including troubleshooting and resolution.
  • Monitor and process tickets / incidents.
  • Act as central point of contact as part of end user support.
  • Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
  • Maintain, configure, install, and monitor printers including centralized management software.
  • Perform equipment install-move-add-change operational processes as needed by the businesses.
  • Analyze and recommend new technology, upgrades, and services for end users.
  • Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
  • Rotation of on-call schedule for after-hours support.
  • Participate in various IT and business projects.
  • Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
  • IT support for warehouse management (scanner and printers), where applicable.
  • Responsible for telephone and network socket patch management, where applicable.
  • Participation in the continuous improvement of existing and new helpdesk processes.
  • Collection and administration of documentation.
  • High school diploma or equivalent required.
  • Bachelor's degree or equivalent or 1 year of relevant work experience preferred.
  • Professional demeanor with a focus on providing excellent customer service.
  • Experience with end users.
  • Ability to compliantly follow procedures, standards, and learn new tasks.
  • Good time-management and organization skills with ability to meet competing deadlines and demands.
  • Self-starter with a problem-solving mind to identify and solve technical issues.
  • Ability to work independently and within a team environment.
  • Conscientious with strong attention to detail.
  • Broad experience of working within a varied IT support area/function.
  • Proficient in understanding and supporting computer hardware, Microsoft Windows, and Microsoft Office applications.
  • Flexibility and willingness to occasionally work outside regular office hours to support business IT needs.
  • Comfortable dealing with telecommunications technology.
  • Basic knowledge of ADS and Group Policy.
  • Experience with network protocols in LAN and WAN, as well as with anti-virus software.
  • Good knowledge in dealing with software distribution tools (e.g., MECM).
  • ITIL basic knowledge is an advantage.
  • Completion of CompTIA exams and/or Microsoft certifications are preferred.
  • Medical, Dental and Vision Insurance
  • Company-Provided Life Insurance
  • Voluntary Life Insurance
  • Flexible Spending Account (FSA)
  • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
  • Matching 401(k) Retirement Plan
  • Annual Bonus
  • Wellness Incentive Program
  • Free Onsite Medical Clinics
  • Free Onsite Lunch
  • Tuition Reimbursement Program
  • Trip of a Lifetime
  • Paid Parental Leave
  • Paid Time Off
  • Volunteer PTO
  • Employee Assistance Provider (EAP)
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