Inventory Flow Lead - HSS01 - Antoine/Veterans Mem - Full-Time

Joe V's Smart Shop•Houston, TX

9d•Onsite

About The Position

Joe V's Smart Shop, the small Store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Come partner with us and combine your great customer service skills with our promise of 'lowest price, highest quality product.'As a Joe V's Inventory Flow Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow of the Inventory Flow team, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service. You'll also support the Manager by effectively managing inventory, assisting with ordering product and supplies, and planning production to drive metrics.We are looking for:- ability to lead a team, or related experience- communication and customer service skillsWhat is the work?Store Lead Operations:- Applies experience and knowledge to support the Store and Department in Manager's absence- Leads the inventory flow team in efficient day-to-day operations and a constant workflow- Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules- Ensures compliance with company, Store, and department policies and procedures- Applies experience and knowledge to assist with proper staging of pallets and product - Assists in all technical areas, as needed- Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed - Troubleshoots / reports equipment issues- Performs Department and cross-functional duties as neededCompliance / Sanitation:- Ensures compliance with federal and state regulations and Store and department standard operating proceduresCustomer Service:- Stocks / merchandises products effectively to engage customers - Role models / fosters excellent customer service- Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner- Engages with customers; directs customer traffic as neededWhat is your background?- Minimum age 18 (mandatory)- 6+ months of related experience- Experience working in a fast-paced, high-volume environment- Completion of required job skills training, compliance-related training, and division orientationDo you have what it takes to be a fit as a Joe V's Inventory Flow Lead?- Strong working knowledge of assigned department(s) or area(s)- Understanding of basic financial workings of assigned department, and how to drive profitability- Advanced customer service skills- Strong verbal / written communication and interpersonal skills- Conflict resolution and influencing skills- PC skills- Ability to provide feedback on department procedures- Ability to be flexible in adjusting priorities- Ability to manage multiple priorities and shift focus between tasks- Ability to work a flexible scheduleCan you...- Function in a fast paced, retail environment, in detailed and precise tasks- Work with Customers, staying attentive to their needs- Safely maneuver around moving mechanical parts- Constantly reach at waist, grasp- Frequently stand, walk- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, shoulder circumduction, twist, push / pull with arms, pinch, and use fine motor movements- Occasionally be exposed to cold, wet (non-weather) conditions, ambient temperatures, and loud noise- Demonstrate the ability to lift 55 lbs, and manage in excess of 85 lbsWhile there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.10-2023

Requirements

ability to lead a team, or related experience
communication and customer service skills
Minimum age 18 (mandatory)
6+ months of related experience
Experience working in a fast-paced, high-volume environment
Completion of required job skills training, compliance-related training, and division orientation
Strong working knowledge of assigned department(s) or area(s)
Understanding of basic financial workings of assigned department, and how to drive profitability
Advanced customer service skills
Strong verbal / written communication and interpersonal skills
Conflict resolution and influencing skills
PC skills
Ability to provide feedback on department procedures
Ability to be flexible in adjusting priorities
Ability to manage multiple priorities and shift focus between tasks
Ability to work a flexible schedule
Function in a fast paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Safely maneuver around moving mechanical parts
Constantly reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, shoulder circumduction, twist, push / pull with arms, pinch, and use fine motor movements
Occasionally be exposed to cold, wet (non-weather) conditions, ambient temperatures, and loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 85 lbs

Responsibilities

ensure accurate, efficient day-to-day operations and a constant workflow of the Inventory Flow team
ensure compliance with policies and procedures
resolve issues as they arise
work across departments and functions as needed
foster great customer service
effectively managing inventory
assisting with ordering product and supplies
planning production to drive metrics
support the Store and Department in Manager's absence
lead the inventory flow team in efficient day-to-day operations and a constant workflow
delegate / direct work
assist with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s)
motivate Partners
coach and/or provide feedback
help with department work schedules
assist with proper staging of pallets and product
assist in all technical areas, as needed
handle Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
troubleshoot / report equipment issues
perform Department and cross-functional duties as needed
ensure compliance with federal and state regulations and Store and department standard operating procedures
stock / merchandise products effectively to engage customers
role model / foster excellent customer service
answer product- and service-related questions
answer calls, direct questions to appropriate department or Partner
engage with customers
direct customer traffic as needed