Inventory Control & Quality Assurance Leader - Returns Center - Upper Marlboro, MD

Target • Upper Marlboro, MD

131d • $71,000 - $128,000

About The Position

As an Inventory Control & Quality Assurance (ICQA) Leader, you will oversee assigned ICQA responsibilities and supervise a group of ICQA team members and Inbound Problem Solvers in execution of those quality routines, functions, and research. You will be responsible for the leadership & development, coaching, and performance management of the training team. This includes providing frequent constructive and critical feedback on work quality to enhance individual performance, providing guidance and direction, and leading, developing, and administering performance management, reviews, corrective actions, and terminations. You will oversee all onboarding and completion of required training for new hires and support overall continued enhancement of the team's capability. It's expected that you develop and maintain positive working relationships across all levels of the organization. You will be responsible for root causing quality defects and pre-receipt defects within the operation and analyzing the site's operating methods and procedures to identify gaps in inventory control and quality assurance. You will lead improvements within inbound receipts, bin and location accuracy, order cancels, and other quality indicators identified through process audits, while also identifying and escalating vendor trends in pre-receipt defects and damages. In leading the ICQA department for a distribution site, you will determine the appropriate methods and problem solving tools to use and implement new practices/procedures, inclusive of leading kaizen and continuous improvement events. You will get the opportunity to implement innovative and creative ways to achieve desired results while collaborating across multiple operational departments to drive quality goals and meet inventory control metrics, and fostering an environment in which diverse backgrounds are respected and valued.

Requirements

• Four-year degree or equivalent experience.
• Ability to work independently and in a team environment.
• Ability to work in an environment with frequently changing and competing priorities.
• Ability to navigate web based ICQA reporting and forms (such as Microsoft SharePoint/Microsoft Forms/Smartsheet).
• Six-Sigma/Lean Thinking/Quality Management/Continuous Improvement/Process Engineering experience.
• Strong analytical, operational research, root cause, and problem solving skills.
• Proven ability to motivate teams and manage conflict.
• Ability to communicate clearly and effectively to a variety of audiences.

Responsibilities

• Oversee assigned ICQA responsibilities and supervise a group of ICQA team members and Inbound Problem Solvers.
• Provide leadership & development, coaching, and performance management of the training team.
• Provide frequent constructive and critical feedback on work quality to enhance individual performance.
• Oversee onboarding and completion of required training for new hires.
• Root cause quality defects and pre-receipt defects within the operation.
• Analyze the site's operating methods and procedures to identify gaps in inventory control and quality assurance.
• Lead improvements within inbound receipts, bin and location accuracy, order cancels, and other quality indicators.
• Identify and escalate vendor trends in pre-receipt defects and damages.
• Determine appropriate methods and problem solving tools to implement new practices/procedures.
• Lead kaizen and continuous improvement events.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term and long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree