Inventory Control and Customer Advocate

ProAct•City of Syracuse, NY

5d•$16 - $18

About The Position

Responsible for greeting and assisting customers in locating merchandise and deterring theft at the entrance and exit doors while ensuring total customer satisfaction.

Requirements

Minimum: High School Diploma (or currently enrolled in) or GED
Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

Nice To Haves

0-2 years previous experience in related position

Responsibilities

Greet each customer entering the store and aid customers by locating requested merchandise.
React and conduct recoveries of merchandise from potential shoplifters by following company policy with customer service techniques.
Assist management personnel in accurately completing incident reports when shoplifting incidents occur or when a recovery has occurred.
Assist store personnel with exceptional customer service and aid in the deterrence of theft.
Timely and efficient communication to Management or Supervisor on all incidents.
Respond to all EAS activations, accurately complete the EAS Alarm Activity Log and communicate all FTD’s to Management or Supervisor.
Follow proper procedures for store opening on testing of EAS Alarm system to ensure equipment is working properly.
Request additional help as needed to maintain appropriate customer service levels or when suspicious activity occurs.
Implement, Replenish and Maintain all EAS equipment in adherence to the EAS Program.
Conduct EAS tagging and EAS equipment usage compliance on store specific or company driven EAS compliance items.
Perform general housekeeping on the public view monitors and ensuring equipment is working properly.
Assist with inventory management by communicating potential losses of merchandise to Management.
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned