Inventory Asset Manager - Kennesaw, GA

The Home Depot-posted 3 months ago

Full-time

5,001-10,000 employees

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The Inventory Asset Manager is responsible for handling and resolving problem escalations, engaging as a Subject Matter Expert (SME) for various aspects of the IT Support business, and analyzing team performance and improvement opportunities. This role also drives engagement and operational excellence, aids in the translating Support Desk strategy into tactical execution, and determines critical knowledge and skill gaps at the team level. The Product Support Manager is responsible for guiding, challenging, and developing more junior team members from a professional development and execution perspective.

Provides on-call support at Team Lead level in paging system.
Documents, reviews and ensures that all quality and change control standards are met.
Partners to resolve escalated technical and executive level issues.
Acts as a SME for various aspects of the Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business.
Engages, tracks, and partners with The Home Depot teams to build relationships and ensure root cause fixes are implemented.
Acts in a liaison role with vendors; engages vendors as needed to resolve or proactively remediate issues.
Leads and manages projects within the team; provides engagement, consultation, and direction for projects outside of the team.
Drives alignment and improvement across the team by identifying and analyzing trends and roadblocks.
Collaborates with peers and Senior Managers to create and communicate standards and processes.
Monitors daily business operations; assigns and delegates work to the team to meet SLAs.
Creates and analyzes reports to help run IT Support business.
Produces and updates content for knowledge base articles and training for Support Desk Level 3.
Assesses, communicates, and drives standards in quality, call handling, troubleshooting, and problem resolution best practices.
Communicates regular pertinent product update information to keep knowledge current.
Provides leadership, mentoring, and coaching to the team.
Attracts, retains, and develops top talent.
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback.
Facilitates the onboarding and ramp up of new team members.
Monitors and observes team performance; partners with Senior Manager to determine areas for further training and coaching.

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

5-7 years of relevant work experience.
Proven experience in inventory management, including tracking, auditing, and optimizing inventory and work flow.
Hands-on experience working in a warehouse environment, preferably within an IT or technology-focused operation.
Familiarity with IT warehouse operations supporting supply chain logistics.
Background in procurement processes, including vendor coordination, purchase order management, and inventory sourcing.
Expertise in CRM or standard help desk ticketing systems.
Proficient in Microsoft Office standard applications.
Expertise in troubleshooting and diagnosing networking issues.
Expertise in administering antivirus software and mobile device management systems.
Expertise in data management software and Windows Server.
Expertise in DNS, DHCP, Internet infrastructure, and IP informational tools.
Expertise in setting file permissions, email protocols, Active Directory, and Citrix Servers.
Expertise in contributing to and developing content for a knowledge database.
Expertise in guiding and coaching more junior team members.
Experience with selecting and engaging vendors.

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Inventory Asset Manager - Kennesaw, GA

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