Inventory Accuracy Assistant - Edison Mall

JC Penney • Fort Myers, FL

117d

About The Position

The Inventory Accuracy Assistant at JCPenney plays a crucial role in ensuring customer satisfaction and maintaining inventory accuracy. This position involves greeting and assisting customers, executing inventory tasks, and supporting general operations to maximize sales. The associate will demonstrate company values and work collaboratively with leadership and team members to resolve customer issues and maintain a safe and efficient work environment.

Requirements

• Service-oriented with the ability to empathically serve the needs of customers and associates.
• Ability to listen well and seek to understand diverse points of view.
• Holds self and others accountable to a higher standard to achieve results.
• Provides feedback, visibility, and recognition to the team.
• Develops positive relationships and establishes strong networks.
• Adapts quickly to changing situations with energy and a positive attitude.
• Shows curiosity and strives toward continuous improvement and learning.
• Acts in accordance with beliefs and deals with conflict quickly and positively.

Responsibilities

• Greets and assists customers in finding products and delivers outstanding customer service at all times.
• Demonstrates company WORTH behaviors consistently and partners with leadership and other team members when additional support is needed.
• Actively listens to customer issues in a calm and agreeable manner to resolve problems.
• Executes cycle counts and Stock Ledger updates as directed.
• Supports the Radio Frequency Identification process, including shoe on display activities, to maintain accurate inventory in stocks.
• Contributes to merchandise organization, recycles materials, and prepares not-for-retail items for returns.
• Participates in the annual physical inventory process, including preparation, auditing, and error correction activities.
• Performs all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
• Aids in the defective MTO (DMTO) process and executes all DMTO's in a timely manner to ensure integrity of inventory.
• Partners with omnichannel Supervisor and associates to complete DMTO activities with accuracy.
• Oversees dedicated delivery shipments including all third parties, FedEx and UPS, are checked in timely and accurately.
• Reports any shipment discrepancies in a timely manner.
• Completes price changes accurately and on time in order to maximize sales.

Benefits

• Medical, dental, and vision insurance.
• Term life insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for working on designated holidays.

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees