inTransition Mental Health Coach
About The Position
The Defense Health Agency Psychological Center of Excellence (PHCoE) inTransition program is a critical program that provides assistance to transitioning service members or veterans who are currently receiving psychological health care (i.e., mental health care or behavioral health care) and wish to receive care at a new destination or with a new provider in their same location, or wish to initiate psychological health care for the first time. This toll-free call support center program operates 24 hours a day, 7 days a week, and 365 days per year (24/7/365). Additionally, this call support center is staffed by professionals who are trained and licensed to provide mental health care to bridge the transitional knowledge gap between identification and receipt of psychological health care services for a broad range of users, including Active-Duty Service Members, Reserve Component Service Members, National Guard, Coast Guard, and Veterans and their families. Government Reporting: In Direct
Requirements
- Actively Licensed Mental Health Professional (social work, psychology, marriage and family therapy, behavioral health counseling). Master’s Degree.
- At least a 3 years’ experience delivering face-to-face health care and with demonstrated clinical experience in triage, care management, motivational interviewing, and crisis counseling.
- U.S. Citizen
- Must be able to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation
- Technologically literate and experienced in navigating multiple screens or web browsers at one time with a proven ability to work independently in a remote work environment.
Nice To Haves
- Prior experience supporting DHA, DoD, or VA healthcare programs.
- Familiarity with behavioral health coaching models or case management practices.
Responsibilities
- The Licensed inTransition Coach will provide specialized, telephonic, one-on-one coaching to facilitate and support a caller’s transition between psychological health care providers or an initiation of psychological heath care treatment.
- inTransition Coaches will engage in coaching to encourage continued engagement with psychological health care and promote a caller’s overall participation in their own care seeking and maintenance.
- Coaching techniques will include utilizing motivational interviewing, aiding with barrier identification and task planning, conveying information, and supporting and educating callers through regular telephonic contact (weekly, or at the preference of the caller).
- Use de-escalation techniques when necessary to ensure a positive provider experience.
- Maintain accurate documentation of interactions to inform future support strategies.
- Stay updated on platform features and product changes to provide accurate support.
- Ensure calls and issues are identified, tracked, reported on and resolved in a timely manner.
- Maintain comprehensive tracking and documentation for all identified issues to completion.
- Perform other duties as assigned that are commiserate with education and experience
- Maintain regular and reliable attendance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
