Intranet Technical Architect

Toast

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Intranet Technical Developer / Architect responsible for the technical architecture, extensibility, and operational stability of The Pantry, Toast’s enterprise intranet and employee knowledge platform built on the Unily CMS. The Pantry serves as the central destination for employees to access policies, procedures, operational guidance, and company knowledge. As the platform grows across the organisation, it must remain structured, searchable, and technically scalable so employees can easily locate reliable information. This role owns the technical foundation of the platform, including CMS configuration, structured knowledge architecture, search optimisation, and system integrations. The CMS Technical Architect / Developer ensures The Pantry’s navigation structures, templates, metadata models, and integrations are designed to scale as the organisation grows. While Toast’s Centres of Excellence (COEs) author and maintain subject-matter knowledge, The Pantry team maintains the platform architecture and technical infrastructure that supports it. This role sits at the intersection of CMS engineering, information architecture, and enterprise knowledge systems, enabling The Pantry to function as a reliable and intelligent employee knowledge platform.

Requirements

Candidates should have several years of experience working with enterprise CMS or intranet platforms, with demonstrated experience configuring and maintaining systems such as Unily, SharePoint, Confluence, or Adobe Experience Manager.
Strong familiarity with CMS development tools is required, including experience working with CSS, JavaScript, and CMS APIs.
Candidates should also have a strong understanding of information architecture and structured content design, along with experience managing complex knowledge environments.
Equally important is the ability to translate technical CMS constraints into clear guidance for business stakeholders and collaborate effectively with cross-functional teams.

Nice To Haves

Direct experience working with the Unily CMS platform is strongly preferred.
Experience supporting enterprise search optimisation, structured knowledge systems, or AI-driven knowledge retrieval frameworks is also valuable.
Candidates with experience supporting internal employee experience platforms or knowledge management systems will be especially successful in this role.