Intranet Experience & Operations Specialist

Kimley-Horn • Raleigh, NC

17h • Onsite

About The Position

Kimley-Horn is looking for a Intranet Experience & Operations Specialist to join our Raleigh, North Carolina (NC) office! This is not a remote position. In this role, you will shape and support the company's internal communications strategy with a focus on optimizing our SharePoint-based intranet. Kimley-Horn is looking for a collaborative, curious, and data-driven team member with a strong interest in internal digital strategy, UX, and analytics.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, Digital Technologies, or a related field.
• 2+ years of experience in an Intranet (SharePoint) Operations role or similar digital communications position.
• Hands-on experience with the Microsoft SharePoint intranet environment.
• Experience building and managing intranet sites and pages using out‑of‑the‑box SharePoint webparts.
• Strong understanding of intranet UX concepts, navigation, and search optimization.
• Experience performing content audits and developing strategies for content lifecycle management and search improvements.
• Proficiency with analytics and reporting tools such as SharePoint Analytics, Power BI, CardioLog, or similar platforms.
• Strong interpersonal, communication, and stakeholder‑management skills.
• Demonstrated ability in problem solving, critical thinking, and managing multiple priorities.
• Reliable time‑management skills and comfort working independently or collaboratively.

Nice To Haves

• Experience with CMS platforms (e.g., WordPress, Sitecore, Drupal) and digital analytics tools (e.g., GA4, Looker Studio, HotJar) is a plus.
• Experience with HTML/CSS is a plus.
• Communications or digital marketing experience in the AEC industry is a plus.

Responsibilities

• Plan, implement, and continuously improve intranet strategy to support growth, usability, and long-term effectiveness.
• Establish clear goals and monitor KPIs related to engagement, search performance, and content quality.
• Use analytics tools to gather, interpret, and deliver monthly reports on page metrics, document usage, search trends, and user experience insights.
• Conduct site audits, update metadata, and identify opportunities for UX enhancement and content improvement.
• Lead discovery sessions with internal stakeholders to assess site performance, gather requirements, and identify enhancements.
• Partner with Internal Comms to recommend content curation strategies informed by data, stakeholder needs, and industry best practices.
• Improve front-end UX based on data-driven insights while applying back-end technical updates.
• Test new features or updates, perform quality control reviews, and help troubleshoot issues.
• Assist with broader web and digital communication initiatives as needed.

Benefits

• Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
• Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
• Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
• Professional Development: Tuition reimbursement and extensive internal training programs.
• Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level