Intervention Specialist - Overnight Shift

Crisis Center of Tampa Bay

5d•Onsite

About The Position

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Intervention Specialist position supports this mission by providing crisis counseling as well as comprehensive information and resources referrals via telephone, IM chat, and text message and in person. The Intervention Specialist will also perform safety and reassurance checks; and offer specialized follow-up care to persons in need of short-term care coordination as it relates to mental health, or early childhood concerns. The IS will provide advocacy and referrals for primary and secondary victims of crime, (reported or unreported) to include sexual assault, physical abuse, and domestic violence. The Intervention Specialist reports to the Contact Center Supervisor and in his/her absence the Program Manager of Gateway Services.

Requirements

Associate degree in a human service-related field OR one year counseling or crisis intervention experience in lieu of degree.
Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Comfort with diverse populations and flexibility are essential.
Proficiency in oral and written communication skills.
Demonstrated leadership ability.
Knowledge of Windows based computer systems required.
Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for prolonged periods of time.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Provides exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by linking community members with appropriate services and providing immediate crisis intervention as necessary.
Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
Provides exceptional customer service during crisis intervention, counseling, and suicide lethality assessments.
Provides comprehensive information and resource referrals; and offers follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported.)
Demonstrates availability for off hours assignments when necessary for service area functioning.
Completes required initial and ongoing training as needed.
Demonstrates mastery on customer service on all lines, information and referral, specialty lines (veterans, first responder, mental health and substance use) and the suicide hotline.
Serves as a primary contact for handling callers in crisis and suicide-related needs
Performs other such duties as may be assigned by the supervisory team.
Completes pre-service training requirements including: CCTB Core Training within the first sixty days of employment.
Completes ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
Expected to meet all contracted deliverables.
Expected to maintain an average score of 80% or greater on all individual performance metrics.