Interstate Discovery Specialist

First Legal Network LLC • Henderson, NV

9d • Onsite

About The Position

The Interstate Discovery Specialist is responsible for assisting law firms with domesticating subpoenas from one state into another.  This involves working directly with attorneys and paralegals, researching court procedures and rules for service of process in all jurisdictions throughout the country, preparing subpoenas and other required documents (for all 50 states), coordinating issuance of subpoenas with either another First Legal division or an outside vendor, and coordinating service of the subpoenas once they have been issued.

Requirements

• High School Diploma or GED equivalent 
• Acute attention to detail in all aspects of work and ability to follow up with internal and external clients.
• Intermediate knowledge of Microsoft Suite programs, including Word, PowerPoint, Excel, and Outlook.
• Strong and effective verbal and written communication skills; presence, confidence, and communication skills to effectively represent the company.
• Demonstrate effective two-way communication with internal and external clients and fellow team members.
• A commitment to excellence and to making a difference; a results-driven, improvement-focused, and action-oriented self-starter who can handle various responsibilities simultaneously and proactively and continually look for a better way of doing things.
• Ability to effectively utilize conflict resolution skills and internal escalation protocols to mitigate client issues and concerns.
• Champion for excellent customer service while faced with adverse conditions in an entrepreneurial environment.

Responsibilities

• Assist clients with orders, verifying and keying information into client-specific software systems while providing excellent customer service.
• Receive and place calls and e-mails for client orders.
• Meet or exceed the expectations and needs of the Interstate Discovery Department, which the Interstate Discovery Manager will establish.
• Maintain a high level of proficiency in working with Microsoft Office Suite of applications and other proprietary software.
• Develop and maintain an excellent working relationship with other departments, staff, and coworkers to ensure we exceed customer expectations and needs.
• Maintains a high level of confidentiality concerning all internal and external matters and other material as deemed necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees