Interpreter

Cabarrus Rowan Community Health Centers • Charlotte, NC

2d • Onsite

About The Position

Act as conduit between patients and medical/behavioral professionals and/or office staff by listening to the CRCHC staff and orally translating information into a patient's native language in layman's terms. The medical interpreter then translates the patient's response back to the professional, using proper medical terminology. Interpreters may translate such information as the reason for a medical visit, past medical history, and family medical history, as well as explaining medical and surgical procedures, giving medical care instructions, providing drug information, and scheduling follow-up appointments. In providing translation services for the clerical staff, the interpreter may translate all aspects required for appropriately capturing demographics, billing, and pre-clinical coding information. This role collaborates with health care team to ensure clinicians obtain accurate information and patient/family are fully informed. Interpreters are also responsible for anticipating and helping staff avoid culturally inappropriate interactions with clients served while always protecting patient privacy in the execution of his/he job duties.

Requirements

• Fluent in English and the specified language(s) both in verbal and written communication. This role must understand specified culture’s beliefs and values, particularly as it relates to health care. S/He must be able to distinguish between subtle nuances of meaning and idiomatic usage in the specified language(s). Able to communicate in culturally sensitive, confidential manner while interpreting.
• Experience: Minimum two years of experience as professional healthcare interpreter.
• Additional skills required: Knowledge medical terminology in English and the specified language(s). Familiar with basic computer operations. Good verbal and written communication skills in English and the specified language(s).
• Education: High School diploma and post High School course work in medical terminology required

Nice To Haves

• Additional skills preferred: Knowledge of interview techniques and adult learning theory. Familiar with community resources for specified target population, including refugee and immigrant social services.
• College degree with emphasis on language skills preferred.
• Certified Medical Interpreter preferred

Responsibilities

• Performs oral interpretive services between medical/behavioral staff and patients/families to facilitate communication in a variety of clinical settings to overcome any language and cultural barriers to understanding.
• Conducts phone interviews, coordinates appointments, and documents relevant information under the direction of the provider.
• Travels to satellite offices, contractor offices, and community outreach centers as needed.
• Interviews patients/families to gather information on medical histories and patient complaints/concerns/questions. Translates information into English-written medical records, documenting diagnosis, recommendations, and instructions
• Assists providers in educating patients on diseases, disease prevention, clinic procedures, immunization schedules, and health management.
• Translates written health care materials, health education materials, and administrative forms from English into a specified language as requested.
• Participates in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
• Supports current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees