Interpreter Services Coordinator

Rochester Regional Health

85d • $19 - $24

About The Position

The Interpreter Services Coordinator is responsible for assisting with the daily operations of Interpreter Services, performing clerical duties such as filing, accurate data entry, and copying documents. Responsibilities include answering the phones and entering requests from clients into the database, mentoring of and retaining interpreters, scheduling and confirming interpreters for assignments, responding to departmental communications, and reporting and tracking team activity.

Requirements

• None.

Nice To Haves

• Associate’s degree preferred. In lieu of degree, equivalent considered.
• Proficient in both verbal and written communication; excellent human relations.
• Ability to work with different cultures and accents.
• Relevant healthcare experience, basic medical terminology, anatomy and physiology.
• Able to work in a fast paced environment and detail orientation.
• Proficient in the use of a personal computer and related software including databases and worksheets (Excel, Time Management).

Responsibilities

• Schedule and coordinate assignments with interpreters and agencies.
• Oversee assignment intake from clients via phone, voicemail, pager, email and EPIC database.
• Manage team vacation and back up for absences.
• Coach & mentor interpreters.
• Follow thru assignments and cancellations; Maintain privacy and confidentiality.
• Demonstrate excellent organizational skills and the ability to coordinate and work with multiple projects.
• Manage the department pager/emails and dispatches Interpreters as needed.
• Serve as a resource to staff and collaborating departments in resolving complex issues.
• Perform statistical reporting regarding daily encounters and visit descriptions.
• Ability to remain calm and effective under routine, emergent, and urgent assignments.
• Perform other duties as assigned.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees