Interoperability Project Manager
About The Position
The Interoperability Project Manager is a key role responsible for ensuring successful EMR integrations with provider practices, including data exchange services (e.g. HL7/FHIR, Proprietary EMR APIs, CCDAs) and user-facing applications embedded within the EMR workflow. This role focuses on turning technical EMR integration requirements into smooth, well-coordinated implementations that enable providers to efficiently and confidently adopt our data integration and interoperability products. This role works closely with Client Success, Clinical Operations, Product, Engineering, and third-party EMR partners to plan and deliver implementations on time with high quality outcomes. This role combines project management, provider-facing communication, and tech savvy coordination, ownership, and bias for action to achieve project goals.
Requirements
- Bachelor’s degree in a related field
- 2+ years implementing complex healthcare software with provider practices
- 2+ years implementing integration technology (e.g. Smart-on-FHIR apps, HL7/FHIR services)
- Clear understanding of provider workflows, risk adjustment, and quality of care
- Excellent project management and cross-functional coordination skills
- Excellent communication and expectation-setting skills with internal and external stakeholders, including technical and non-technical topics
- Proficient with technical integration products and concepts (APIs, data feeds, EMR config)
- Ability to communicate clearly and effectively with project stakeholders and leadership, including a variety of EMR integration and interoperability related topics and technologies
- Ability to manage multiple concurrent implementations
- High ownership mindset and bias toward hands-on execution
Nice To Haves
- Experience with specific EMR integration implementation and technical configuration options (e.g. Epic, athena, Medent, eClinicalWorks)
- Degree in health informatics, computer science or engineering, information technology, etc.
Responsibilities
- Lead customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability technologies
- Serve as primary point of contact and accountability for provider EMR integration success
- Partner with Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g. security questionnaires, IT resource allocation, governance)
- Partner with Clinical Operations and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks
- Coordinate client teams and third-party partners (e.g., Epic, athena, Redox)
- Engage in cross-team collaboration, investigation, and issue resolution
- Manage project timelines, milestones, and delivery commitments
- Execute implementation and support tasks such as test data setup, system configuration, product demonstrations and education, issue investigation, and active problem solving
- Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation
- Troubleshoot issues and identify solutions, in collaboration with team colleagues
- Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics
- Utilize standardized processes, templates, and self-service tools to scale efficiently
- Identify and escalate risks, blockers, and dependencies
- Accountable for communicating reliable and accurate project updates and related statuses to all project stakeholders and internal leadership
Benefits
- Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
- Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
- 401k plans– we want to empower you to prepare for your future
- Room for growth and advancement- we love our employees and want to develop within
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
- Excellent PTO policy (everyone deserves a vacation now and then)
- Great work-life balance environment- We believe family comes first!
- Strong supportive teams- There is always a helping hand when you need it
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
