Internet Tech Support Representative I-Class starts 01.27.25

MediaCom-posted about 1 year ago
Full-time • Entry Level
Remote • Gulf Breeze, FL
1,001-5,000 employees
Telecommunications
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The Internet Tech Support Representative I at Mediacom is responsible for providing exceptional customer service by assisting internet and phone customers with technical service-related problems. This role involves troubleshooting hardware and software configurations, ensuring a positive customer experience, and building customer loyalty. The position starts with a comprehensive training program, followed by a hybrid work schedule after six months, allowing for a mix of remote and on-site work.

  • Take incoming calls in a call center environment to assist customers with technical service-related problems.
  • Provide exceptional customer service while guiding customers through hardware and software configurations.
  • Utilize active listening to troubleshoot and resolve technical issues for cable, internet, and phone services.
  • Schedule on-site service calls when necessary.
  • Multitask effectively while engaging with customers to identify the root cause of issues.
  • Meet or exceed attendance and sales goals.
  • Enter sales, upgrade, or service changes quickly and accurately.
  • Adapt to a fast-paced and constantly changing environment.
  • High School Diploma or equivalent required; 2-year degree preferred.
  • 1+ year of prior customer service or technical support experience; cable industry experience preferred.
  • Previous experience in an inbound call center environment preferred.
  • Ability to multitask effectively, including speaking, typing, and navigating multiple platforms.
  • Knowledge of common consumer internet software, including various browsers and email platforms preferred.
  • Basic understanding of internet, networking, and email protocols.
  • Strong customer service skills, including effective listening and communication skills.
  • Ability to type 30+ WPM.
  • Shift flexibility to work evenings, weekends, holidays, and overtime.
  • Microsoft Office experience a plus.
  • Strong problem-solving or organizational skills.
  • Understanding of basic accounting mathematics.
  • $1000 Sign-On Bonus!
  • Company Provided Equipment!
  • Hybrid schedule after training completion.
  • Health, vision, and dental insurance!
  • Paid vacation, holidays, and flex paid time off!
  • 401K with generous company match!
  • Pay increases through self-guided training!
  • Monthly commission potential!
  • Shift differential pay increase for evening shifts!
  • Bi-weekly performance bonus opportunity!
  • Employee discounts on Mediacom services!
  • Education Enrichment up to $5,000 per year for qualified employees!
  • Employee Wellness Program!
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