Internet Support Specialist
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About The Position
Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs. The position involves screening all broadband internet troubles and any other technical support requests, as needed. The role requires communicating with customers to resolve connection and email issues or request additional customer assistance, as needed. Additionally, the position identifies opportunities to provide leads to Customer Service to upgrade existing customer's level of service(s). The goal is to provide world-class customer service and achieve first call resolution.
