Internet Service Provider & Network Supervisor

Swiftel Communications-posted 8 months ago
$80,984 - $107,979/Yr
Full-time • Manager
Brookings, SD
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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Under the direct supervision of the Swiftel Operations Supervisor, this position is responsible for providing the technical knowledge, capability and leadership to design and maintain a quality, progressive Internet service for our customers. Work with Internet systems and network design, development, analysis and integration. Support the mission statement of Brookings Municipal Utilities.

  • Plans, organizes, and directs the work efforts of Internet department personnel.
  • Assists with personnel actions such as hiring, evaluating, promoting, disciplining, or terminating employees.
  • Oversee and coordinate the maintenance of Internet Service Provider (ISP) platforms, including maintenance on all hardware and software used to support the ISP.
  • Design, configure, and maintain network infrastructure, including routers, switches, firewalls, and servers.
  • Actively participate and lead internet personnel in the research, testing, development, and implementation of security standards for hardware and software systems applications used in providing a secure and reliable Internet service to our customers.
  • Design and perform Capacity Planning and Analysis on the Internet network and systems.
  • Recommend appropriate changes to maintain service quality and provide network growth.
  • Assist in the continuous process of planning and designing future system upgrades and changes.
  • Oversee and perform the work related to regulatory reporting requirements.
  • Provide technical expertise and leadership while coordinating projects and delegating tasks to the Internet support staff.
  • Handle escalated customer support issues to troubleshoot issues, resolve service problems, and foster strong customer relationships.
  • Manage and allocate resources effectively, balancing workload and capacity to optimize team performance.
  • Assess training needs and recommend company sponsored training opportunities.
  • Work directly with other departments to assist in the evaluation of new equipment or software as needed for business operations.
  • Develop policies and procedures for work done within the Internet department and initiate periodic review to ensure optimal operation within the department.
  • Maintain documentation of network configurations, procedures, and policies.
  • Keep current on industry trends and advances in technology. Make recommendations on the use of these advances.
  • Maintain effective and professional communication with leadership, department colleagues, and other employees to effectively execute company objectives.
  • Perform other duties as assigned.
  • Bachelor's degree in computer science, information technology, or other related field with 10 years related experience across wide array on information technology domains.
  • Advanced knowledge of Internet Protocol systems software such as DNS, DHCP, Email services, Web hosting, PHP, Database, LINUX and Windows.
  • Proven network administration and design is preferred.
  • Advanced knowledge of application of network policies and cybersecurity related technologies such as firewalls, intrusion detection systems, email security, DNS security and other security applications.
  • Efficiently prioritize, delegate, and manage tasks to meet deadlines, make informed decisions, and ensure timely completion according to industry standards.
  • Must possess strong analytical and problem-solving skills.
  • Possession of a valid driver's license.
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