Internet Sales Coordinator - Automotive

Hoselton Auto Mall•East Rochester, NY

22h•Onsite

About The Position

Hoselton Auto Mall is looking for a highly motivated, professional, and enthusiastic Internet Sales Coordinator to join our team! This is a great opportunity for those looking to get into the auto sales industry and to work with a great team that promotes work-life balance! The Internet Sales Coordinator communicates with customers via phone and internet to generate appointments for customers interested in purchasing or leasing a vehicle, professionally facilitates the processing of inbound sales calls, completes a daily work plan including follow up calls, emails, and customer satisfaction calls, keeps up to date on current incentives, specials, promotions, and product knowledge, meets appointment setting goals, and maintains the Customer Relationship Management database. The role is responsible and accountable for producing committed scheduled appointments between customers and dealership managers/sales consultants to achieve departmental gross profit and performance standards through dedicated specialized telephone activity while enhancing C.S.I. and sales volumes.

Requirements

Must be self-motivated and positive/enthusiastic; your success is directly tied to your efforts
Must have exceptional verbal and written communication skills
Ability to multi-task, prioritize, learn quickly and work with technology
Should have basic computer knowledge/comfort with technology
Must be able to successfully pass a drug test
Strong attention to detail
Organization and follow up skills
High motivation, work ethic, and enthusiasm
Professional appearance and attitude
Must be at least 18 years of age and eligible to work in the U.S.

Nice To Haves

Call center with lead generation experience
Bilingual (Spanish/English)

Responsibilities

Communicate with customers via phone and internet to generate appointments for customers interested in purchasing or leasing a vehicle
Professionally facilitate the processing of inbound sales calls
Complete a daily work plan including follow up calls, emails, and customer satisfaction calls
Keep up to date on current incentives, specials, promotions, and product knowledge as necessary
Meet appointment setting goals
Maintain Customer Relationship Management database
Adhere to the National and State Do-Not-Call policies and procedures
Answer and address incoming customer inquiries via telephone, online chat, and email
Schedule sales appointments
Professionally facilitate the process of internet leads and inbound sales calls
Complete daily work plan including, but not limited to: Lease renewal follow up calls, Manifest lists, Customer satisfaction calls, Chat requests
Understand and communicate current incentives, specials, promotions and product knowledge as necessary
Contact customers using management approved outbound phone scripts and customer contact lists
Update/collect customer’s name, multiple phone numbers and email address from all incoming calls and input/correct information into appropriate databases
Maintain Customer Relationship Management (CRM) database
Perform other duties and responsibilities as needed
Demonstrate a strong dedication to customer service
Adhere to the National and State Do Not Call policies and procedures
Adhere to Company Policies and Procedures, including the dress code
Perform duties as workload necessitates
Maintain a positive and respectful attitude
Communicate regularly with supervisor about department issues verbally and/or in written form
Demonstrate flexible and efficient time management and ability to prioritize workload
Consistently report to work on time prepared to perform duties of the position
Strive for harmony and teamwork within the department and between other departments
Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
Listen actively to understand others completely
General housekeeping – maintaining a clean and efficient work area free of debris and clutter

Benefits

A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!
Generous Paid Time Off & Holidays!
Medical insurance as low as $13/week
Dental insurance as low as $4/week
Vision insurance as low as $1/week
$500 employer sponsored FSA benefit card
401(k) retirement plan (with profit sharing & employer match)
Group Life & Disability Insurances
FREE Tickets to Amerks, Red Wings & CMAC!
Discounts on CARS, Parts, Service!