Internet Sales Coordinator

Willis Automotive • Des Moines, IA

8d

About The Position

We are looking for a motivated and customer-focused Internet Sales Coordinator to join our growing dealership team. This role is perfect for someone who enjoys working with customers, thrives in a fast-paced environment, and is comfortable using technology to connect with potential buyers.

As the first point of contact for many of our customers, you will play a key role in delivering an exceptional experience while helping guide customers through the vehicle purchasing process.

Requirements

• Strong written and verbal communication skills
• Excellent customer service and relationship-building abilities
• Ability to multitask and manage multiple programs or systems simultaneously
• Comfortable working with computers, internet tools, and customer management systems
• Strong attention to detail and organizational skills
• Self-motivated with the ability to work independently and as part of a team
• Strong typing and computer skills

Nice To Haves

• Previous sales experience preferred, but not required (automotive or internet sales experience is a plus)

Responsibilities

• Respond promptly to all incoming new and pre-owned vehicle inquiries via email, phone, and chat, providing accurate information and assisting prospective buyers.
• Build immediate rapport with customers while gathering key information about their needs and interests.
• Schedule appointments with sales team members and confirm upcoming visits with customers.
• Perform consistent follow-up with customers through email and phone to maintain engagement and move them through the sales process.
• Provide exceptional ongoing customer service and support throughout the inquiry and appointment process.
• Develop and maintain strong product knowledge of vehicles, dealership services, and current promotions.
• Promote the dealership’s value, reputation, and customer experience.
• Attend scheduled sales meetings and training sessions to stay current on products, technology, and best practices.
• Participate in training for multiple vehicle brands.
• Assist with additional tasks and projects as needed to support the sales and customer experience teams.

Benefits

• Opportunity to grow within a fast-paced and dynamic automotive environment
• Ongoing training and certification opportunities
• Supportive, team-oriented workplace
• Opportunity to build a rewarding career in automotive sales

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed