Internet Sales Advisor - Nalley BMW

Asbury Automotive • Decatur, GA

93d

About The Position

The Internet Sales Consultant's primary role in the dealership is to respond to Internet customer inquiries and ensures that the dealership actualizes its maximum profit potential on Internet sales. Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person. Has thorough knowledge of all dealership products and services. Satisfies the transportation needs of Internet-generated customers. Meets or exceeds the store’s minimum monthly production and profit standards for units sold and delivered. Directs customers to product information resources, including those available on the Internet. Assists customers in selecting a vehicle. Understands the psychology of Internet customers and works with them accordingly to set appointment at the store for proper vehicle demonstration and to close the transaction. Check e-mail frequently and respond to inquiries with-in the store’s response standards. Maintains email communications with all involved departments while keeping customer abreast when needed. Handles all Internet sales inquiries personally. Coordinates Internet promotions with other dealership sales promotions and advertising. Ensures that the Web site address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising. Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise. Works with webmaster to update the Web site frequently to attract new and repeat visitors. Takes photos of dealership inventory for use on the dealership site. Maintains an ongoing customer database to capture repeat business. Knows and understand the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Schedules first service appointment for sold customers. Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time. Must have motivation to be successful.

Requirements

• Must have motivation to be successful.
• Exhibit great customer service skills.
• Must be able to create and maintain customer relationships.
• Strong computer and phone skills.
• Experience utilizing and maintaining a customer relations management database.
• Prior automotive sales or retail experience, customer service, call center, or business development experience is a plus.
• Maintain professional business attire and appearance.
• Bi-lingual is always a plus.
• Self-motivated and a team player.
• Must be a minimum of eighteen years of age.
• Must have a valid Driver's License.
• Must be able to pass pre-employment screenings (background & drug test).

Responsibilities

• Respond to Internet customer inquiries and ensure maximum profit potential on Internet sales.
• Communicate effectively with Internet customers and prospects via phone, email, or in person.
• Maintain thorough knowledge of all dealership products and services.
• Satisfy transportation needs of Internet-generated customers.
• Meet or exceed store’s minimum monthly production and profit standards for units sold and delivered.
• Direct customers to product information resources, including those available on the Internet.
• Assist customers in selecting a vehicle.
• Understand the psychology of Internet customers to set appointments for vehicle demonstrations and close transactions.
• Check email frequently and respond to inquiries within the store’s response standards.
• Maintain email communications with all involved departments and keep customers informed.
• Handle all Internet sales inquiries personally.
• Coordinate Internet promotions with other dealership sales promotions and advertising.
• Ensure the Web site address is prominently displayed throughout the dealership.
• Research auto-buying services on the Internet and act as liaison with services used to promote the dealership's site.
• Work with webmaster to update the Web site frequently.
• Take photos of dealership inventory for use on the dealership site.
• Maintain an ongoing customer database to capture repeat business.
• Know and understand federal, state, and local laws governing retail automobile sales.
• Establish personal income goals consistent with dealership productivity standards and devise a strategy to meet those goals.
• Schedule first service appointment for sold customers.
• Report on time to work and follow the provided schedule.

Benefits

• Weekly pay.
• Paid holidays & paid time off.
• Deferred Holiday Pay Match.
• Paid training.
• Stock Awards (select management and front-line team member’s eligible).
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Paid Parental Leave.
• Health savings.
• Flex spending accounts (tax free).
• Short-term and Long-term disability plans.
• Life Insurance (Whole Life and Term).
• 401k with company match.
• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Opportunities to join community service initiatives, which includes paid volunteer hours.
• Aggressive Employee referral program with bonus opportunities.

What This Job Offers

• Number of Employees: 5,001-10,000 employees