DARCARS Automotive Group-posted 10 months ago
$36,000 - $60,000/Yr
Full-time • Entry Level
Silver Spring, MD

DARCARS Automotive Group is now hiring for an Internet Representative to join our team! This position is vital in managing our digital business prospects and contributes to a next generation car buying experience by developing a real connection with prospective customers primarily via today's preferred communication channels. As an Internet Representative, you will nurture inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. You must ensure timely follow up and provide an exceptional experience with every interaction.

  • Pull inquiries from our Customer Relationship Management system (CRM)
  • Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference
  • Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
  • Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
  • Adhere to customer communication scripts
  • Ensure 100% of contact activity, by recording customer information in the CRM in real time
  • Develop/maintain relationships with related store personnel
  • Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
  • Associate's/Bachelor's degree preferred
  • No experience necessary
  • Computer savvy with a full working knowledge of Microsoft Office Suite
  • Quick-study, able to absorb substantive product and service information
  • Exceptional listening, verbal, and written communication skills
  • Able to work evenings and weekends
  • Demonstrated commitment to process improvement, innovation, and excellence
  • Persistent, with a good sense of humor
  • Eager to learn new things and share new ideas in a collaborative, team environment
  • Insurance: medical, vision, dental
  • Short-term and long-term disability plans
  • Life Insurance
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives
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