INTERNET CUSTOMER SERVICE REPRESENT

Northside Ford - Brasada Ford • San Antonio, TX

9d

About The Position

Works with the Internet and Sales department by monitoring and communicating with potential customers.

Requirements

• High school diploma or general education degree (GED).
• Three to six months related experience.
• Must be proficient in the use of multi-line phone systems and phone etiquette.
• Must be proficient in computer use.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write grammatically correct emails and simple correspondence.
• Ability to effectively present information in one-on-one or small group situations to customers.
• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factors, and decimals.
• Ability to compute rate, ratio, and percent.

Responsibilities

• Answers internet leads through use of digital media and the telephone.
• Sets up sales appointments for the Internet Sales Department.
• Follows-up with potential customers to confirm and reset appointments.
• Meets and greets customers and introduces them to their Internet Sales Consultant.
• Utilizes dealership CRM to record communication with customer.
• Develops a basic understanding of the Ford product to answer customer questions. Seeks management expertise for technical inquiries beyond that expertise.
• Exhibits a high level of commitment to customer satisfaction.
• Establishes personal income goals that are consistent with dealership standards or productivity and strives to meet those goals.
• Attends training and sales meetings as required.
• Exhibits the organizational skills, telephone skills, and an understanding of digital media in order to ensure the maximum number of customers attending their appointments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees