International Wires Specialist II

Simmons Bank • Pine Bluff, AR

128d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Bank Operations Specialist III, as a member of the Operation's Team that supports the processing for all bank's transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Bank Operations Specialist III is regarded as a leader within the unit and the Bank Operations Subject Matter Expert (SME). The Bank Operations Specialist III serves as a resource agent for all deposit operational areas, and assists in the verification of processes and applications; receives and handles escalated inquiries from employees and customers; assists the operations supervisor with the delegation of workload duties among employees by providing directions to less tenured employees, and training new Specialists.

Requirements

• Ability to lead the work of other associates.
• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills.

Nice To Haves

• Some college/university experience or an Associate degree preferred.
• Three plus years of related experience required; banking operations and/or customer service experience preferred.

Responsibilities

• Acts as a first-line resource for problem solving regarding all deposit operational issues.
• Receives and handles inquiries from both employees from throughout the enterprise and customers, resolving problems, ensuring supervisor is in agreement with non-routine resolutions.
• Assists the operations supervisor with the delegation of workload duties of other associates to help ensure the work flow is processed timely and efficiently.
• Examines work in progress to ensure accuracy and timeliness and communicates any issues to the supervisor.
• Recommends changes or alternate ways in processing methods to improve operating efficiency and service levels.
• Performs special projects, as assigned.
• Interfaces between the supervisor and associates as the designated subject matter expert (SME) for the unit.
• Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor.
• Operates equipment to receive and transfer funds.
• Receives, verifies, processes and distributes incoming transfers according to established procedures.
• Balances deposit general ledger applications.
• Reports back up withholdings, as required.
• Responsible for processing levies, garnishments and/or bankruptcy requests, including all communication, documentation and reporting.
• Verifies and removes deposit exceptions.
• Performs new account and file maintenance verification.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree