International Student Support Adviser, Pre-Arrival

The Pennsylvania State University • University Park, FL

19d • Hybrid

About The Position

Penn State Global is seeking an International Student Support Adviser at an Intermediate Professional level to join the International Student & Scholar Advising (ISSA) team for their Pre-Arrival Advisement. ISSA oversees immigration compliance, advisement, and support for approximately 10,000 international students, scholars, and faculty across the University.

Penn State Global is an area of growth and opportunity for those seeking a career in the field of international education. Position Summary: The International Student Advisor will provide high-quality services to prospective and newly admitted international students. Key responsibilities include: Evaluating financial and immigration credentials to determine eligibility for Department of Homeland Security certificates of visa eligibility Serving as Designated School Official (DSO) and Alternate Responsible Officer (ARO) for issuance of certificates of eligibility for F and J visas Advising students on immigration options, visa issuance, and port-of-entry admission processes Preparing and presenting enrollment trend reports Recommending, developing, and implementing communication strategies targeted at both external stakeholders (students and families) and internal stakeholders (Undergraduate Admissions, Graduate Admissions, professional schools, and academic departments) Qualifications: The successful candidate will demonstrate: Ability to access government systems requiring U.S. Citizenship or Permanent Residency A bachelor’s degree in fields such as higher education administration, international education, public policy, or related areas Exceptional communication skills and attention to detail Ability to maintain confidentiality and work with a diverse population Capacity to work both independently and collaboratively in a team environment Proficiency in Microsoft Office Suite and adaptability to new software and database programs Experience with international student populations is preferred Key Attributes: This role requires excellent organizational skills, critical thinking, and problem-solving abilities. The ideal candidate will also demonstrate cultural competence, sensitivity, and a commitment to equity and belonging. Work Environment: Penn State Global supports flexible work arrangements when they align with the unit’s needs and the role's essential duties. This position may be eligible for a hybrid work arrangement, combining in-person and remote work. Questions regarding flexible work should be addressed during the interview process. Application instructions: A complete application will include a resume and cover letter.

Requirements

• Ability to access government systems requiring U.S. Citizenship or Permanent Residency
• A bachelor’s degree in fields such as higher education administration, international education, public policy, or related areas
• Exceptional communication skills and attention to detail
• Ability to maintain confidentiality and work with a diverse population
• Capacity to work both independently and collaboratively in a team environment
• Proficiency in Microsoft Office Suite and adaptability to new software and database programs
• 1+ years of relevant experience; or an equivalent combination of education and experience accepted

Nice To Haves

• Experience with international student populations is preferred

Responsibilities

• Evaluating financial and immigration credentials to determine eligibility for Department of Homeland Security certificates of visa eligibility
• Serving as Designated School Official (DSO) and Alternate Responsible Officer (ARO) for issuance of certificates of eligibility for F and J visas
• Advising students on immigration options, visa issuance, and port-of-entry admission processes
• Preparing and presenting enrollment trend reports
• Recommending, developing, and implementing communication strategies targeted at both external stakeholders (students and families) and internal stakeholders (Undergraduate Admissions, Graduate Admissions, professional schools, and academic departments)

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level