International Strategic Response Manager, EMEA

Roblox-posted 13 days ago
Full-time • Manager
Hybrid • San Mateo, CA
1,001-5,000 employees
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As International Strategic Response Manager (EMEA), you will play a critical role in ensuring Roblox remains operational and compliant in markets within the EMEA region by coordinating high-priority regulatory requests. You’ll partner closely with regional/country leaders to manage execution — triaging various requests, tracking progress through resolution, and signaling when cross-functional communication or escalation is appropriate. This role sits at the intersection of International, Policy, Legal, Product, and Engineering teams, requiring exceptional program management, communication, and cross-functional alignment skills. This is a full-time hybrid role based in our San Mateo Headquarters, reporting to the Head of International Strategy and Ops. Expected core working hours include 6:00am to 12:00pm Pacific in order to align with time zones in EMEA.

  • Develop strategic response plans for regional escalations that integrate cross-functional workstreams across Comms/PR, Product, Safety Operations, Legal, and Policy.
  • Manage end-to-end execution of inbound regulatory requests, ensuring timely triage, stakeholder alignment, and clear tracking through resolution.
  • Partner closely with regional heads and country managers to provide real-time visibility into active issues, emerging risks, and outcomes in your region.
  • Act as the operational hub connecting Policy, Legal, Product Policy, Safety Ops, and Engineering, driving clarity of ownership and consistent communication across all response items.
  • Maintain and refine tracking dashboards and documentation, proactively flagging when internal escalation or external communication is needed.
  • Help build a repeatable, scalable process for handling critical inbound requests across markets, including defining SLAs, templates, and reporting standards.
  • Assess the impact and risk of incoming issues, prioritizing based on regulatory exposure, user impact, and operational urgency.
  • Capture lessons learned after each resolution and contribute to ongoing improvements in response frameworks, tooling, and workflows.
  • 7+ years of experience in program or project management, policy operations, trust & safety, or regulatory response, ideally in a global or technology company.
  • Ability to create strategic, cross functional plans to resolve escalatory issues.
  • Proven track record managing cross-functional incident or escalation workflows under tight deadlines.
  • Strong understanding of regulatory dynamics in online platforms, digital media, or user-generated content environments.
  • Excellent communication skills and judgment in escalating sensitive issues.
  • Comfort working across multiple time zones and managing relationships in diverse cultural contexts.
  • High attention to detail, structured thinking, and ability to create clarity from ambiguity.
  • Experience with project tracking tools (Asana, Airtable, Jira, or similar).
  • Deep knowledge and understanding of cultural norms in any of the EMEA regions.
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