International Shipping Specialist

H-E Parts International

About The Position

The International Logistics Specialist is responsible for managing international transportation and trade execution with a higher level of ownership and expertise than a coordinator role. This position leads complex shipment planning and exception resolution, owns HTS classification support and broker instructions, ensures compliant international documentation, and maintains audit-ready archiving practices. The role drives measurable improvements in landed cost accuracy, service performance, and compliance controls.

Requirements

Associate’s degree required; Bachelor’s preferred (Supply Chain, Logistics, Business, or related). Equivalent experience may be considered.
4+ years in international logistics, import/export, freight forwarding, customs brokerage support, or global trade operations.
Strong working experience with HTS classification and broker coordination
Advanced capability with international documentation and problem-solving shipment exceptions
Proven experience owning documentation archiving/record retention in a compliance-sensitive environment
Proficiency with Microsoft Office (strong Excel skills) and TMS/ERP systems

Nice To Haves

Experience supporting or managing AES/EEI filing workflows and export controls screening processes (as applicable).
Strong knowledge of Incoterms and landed cost drivers.
Experience with CargoWise, SAP, Oracle, NetSuite, or similar platforms.
Exposure to compliance audits, post-entry corrections, claims management, and broker performance management.

Responsibilities

Plan and manage international movements (air/ocean/ground) from order release through delivery, including routing decisions, carrier/forwarder selection (as applicable), and milestone governance.
Lead resolution of complex exceptions (customs holds, rollovers, document discrepancies, damages/claims, shortages, regulatory inquiries) and drive corrective/preventive actions.
Establish and maintain lane playbooks, cut-off calendars, and shipment readiness standards with internal stakeholders (planning, purchasing, customer service, warehouses).
Provide advanced support for HTS classification: research, documentation of rationale, internal guidance, and broker alignment; escalate complex determinations as required.
Develop and maintain broker instructions and standard work to improve entry accuracy and clearance outcomes.
Support compliance activities including audit requests, post-entry corrections coordination, and documentation traceability.
Own documentation standards and quality control for international trade documents including (as applicable): Commercial invoices, packing lists, certificates of origin, SLI, B/L, AWB, and country/customer-specific documents
Create and maintain templates and checklists to reduce errors and improve cycle time.
Ensure document distribution is accurate, timely, and aligned to Incoterms and customer requirements.
Own the shipment file structure and archiving process (indexing, naming conventions, version control, retrieval standards).
Maintain complete, audit-ready shipment files in alignment with internal retention policies and applicable regulatory requirements.
Support internal/external audits, claims documentation, and disputes with rapid document retrieval.
Validate freight invoices and accessorials; identify systemic cost issues (detention/demurrage, storage, chassis, reconsignment) and drive reduction plans.
Maintain and analyze logistics KPIs (on-time performance, dwell time, clearance cycle time, document accuracy, claims, cost-to-serve).
Lead continuous improvement projects that reduce delays, compliance risk, and total landed cost.
may provide functional guidance/training to coordinators and cross-functional partners.