International Referral Liaison-Spanish

UPMC • Pittsburgh, PA

21h

About The Position

Are you passionate about helping others and fluent in Spanish? Join us as an International Referral Liaison and make a meaningful impact on patients' lives! In this role, you'll serve as a vital bridge between Spanish-speaking patients and the UPMC team, ensuring clear and compassionate communication throughout their hospital stay and time in Pittsburgh. From interpreting medical details and educational materials to advocating for patients and connecting them with valuable community services, your work will be central to their experience. This position requires not only excellent verbal and written translation skills but also a personal vehicle to travel between hospitals and outpatient clinics. As a liaison, you’ll be a trusted resource for patients, ensuring they receive the care and support they need.
Purpose:
Assure proper translation of communication between the patient and family and any other UPMC employee throughout the patient's stay in the hospital and in Pittsburgh. Ability to demonstrate general verbal exchange, medical/surgical details, written forms and educational materials. Communicate any issues to be addressed to the Director and assists to resolve them.

Requirements

• B.A. degree required in the target language, social work, liberal arts, public relations or a related field preferred.
• 3 years of relevant experience, preferably in healthcare, customer relations or a related field required.
• Strong verbal and communication skills in the English language, as well as the target language.
• Act professionally at all times and must interact effectively with individuals from various countries.
• (For Nepali candidates only: Associate's Degree and 3 years' experience)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

Responsibilities

• Assist in the collection of information to track international patients throughout the UPMCHS including the utilization of automated systems. Maintain accurate patient data profiles so that pertinent information is readily available for the Center's staff as well as other UPMCHS departments requesting it.
• Act as a liaison to sponsoring embassies and/or referring physicians and medical centers; provide relevant information regarding UPMC programs and services. Strictly adhere to UPMCHS patient confidentiality policies.
• Coordinate and participate in improvement efforts with the Director and other UPMCHS departments to ensure that the international patients receive appropriate, five-star, quality service. Assist the Director in recruiting volunteers and updating the Language Bank. Aid in developing foreign language resources for use when International Referral Liaisons are not available.
• Maintain a close working relationship with the physician representatives for each clinical service receiving international patients.
• Translate and send correspondence between UPMCHS physicians and referring physician of the patient. Translate all educational materials, hospital forms and pertinent literature for the patient.
• Officially welcome the patient upon arrival to the airport, coordinates ground transportation, facilitates the admission process to the hospital system, and makes appropriate arrangements for housing of the patient's family. Provide the patient and family with the community resources necessary to insure that the patient's stay is as comfortable as possible.
• Assist the Patient Finance Coordinator to communicate any financial information to the patient correctly and clearly in order to facilitate the deposit of funds prior to rendering medical services and collection of outstanding funds after the treatment. Assist international patients in making appropriate travel arrangements, both to and from Pittsburgh. Coordinate the ground transportation and housing arrangement that best meets the patient's wishes with the Administrative Assistant.
• Consistently adhere to the UPMCHS goals of service excellence when interacting with patients, families, visitors and staff. Function as an ambassador for the international patient by facilitating their stay at UPMCHS and in Pittsburgh. Confirm all service related issues are identified and brought to the attention of the Director so that they can be resolved quickly and efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees