International Operations Subject Matter Expert-Flight Planning and Handling

General Dynamics • Scottsdale, AZ

101d

About The Position

The International Operations Subject Matter Expert (SME) plays a critical role in supporting global flight operations with a focus on international flight planning, handling, and regulatory compliance. This position provides expert guidance on overflight and landing permits, route planning, airspace restrictions, customs and immigration procedures, and operational requirements across diverse international regions. Acting as a key resource for both internal teams and external partners, the SME ensures that all international trips are planned and executed safely, efficiently, and in full compliance with applicable regulations. The role requires deep operational knowledge of international business aviation, strong coordination with dispatch, flight crews, and vendors, and the ability to anticipate and resolve issues in dynamic environments. The SME also contributes to internal process development, training, and strategic planning for international operations, supporting both managed aircraft and charter activity under Part 91 and 135 operations.

Requirements

• 7+ years of experience in international business aviation operations, dispatch, or trip support
• Extensive knowledge of international flight planning, routing, permits, and handling logistics
• Strong understanding of global regulatory frameworks (ICAO, FAA, EASA, CAA, etc.)
• Experience working with international trip support tools and systems (e.g., ARINC Direct, PPS, Jeppesen, Universal, Foreflight or similar)
• FAA Aircraft Dispatcher Certificate or international equivalent preferred
• Experience supporting both Part 91 and Part 135 (or equivalent) operations
• Ability to communicate clearly and work effectively across time zones and cultures
• Detail-oriented with the ability to manage multiple complex trips simultaneously
• Willingness to work flexible hours and support operations during off-hours when required / And Holidays
• A deep understanding of international flight operations, planning, and handling
• Strong problem-solving skills and the ability to manage high-pressure situations
• A team-oriented mindset with a strong commitment to operational excellence and safety

Nice To Haves

• Organized and Detail-Oriented: A highly organized individual with an acute attention to detail and the ability to manage multiple projects and deadlines simultaneously
• Collaborative and Relationship-Oriented: A natural collaborator who fosters strong relationships across the organization and works well in team-oriented environments
• Action-Oriented and Results-Driven: Demonstrated ability to execute plans and achieve outcomes, with a focus on delivering results that contribute to business success
• Passion for Excellence: A commitment to continuous improvement and a passion for excellence, ensuring the delivery of high-quality results in every project
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Responsibilities

• Act as the in-house expert for international flight planning, routing, and handling procedures across diverse regions including Europe, Asia, the Middle East, Africa, and South America
• Provide guidance on overflight and landing permits, airspace restrictions, customs/immigration requirements, and international handling logistics
• Review and advise on flight planning strategies to optimize fuel efficiency, minimize delays, and ensure regulatory compliance
• Stay current on international NOTAMs, FARs, AIPs, ICAO recommended practices, regulatory updates, and geopolitical risks that may impact flight operations
• Support dispatchers, schedulers, and crews with route selection, alternates, ETOPS considerations, and regulatory questions
• Ensure that all airports and routes are operationally suitable and meet company requirements
• Maintain knowledge of aeronautical navigation systems, charts airspace, air traffic control, aircraft performance, AFM, MEL, aeronautical communications and maintain a current operations library
• Provide training and internal documentation to support team members handling international trips
• Assist with irregular operations management, including diversions, weather issues, and diplomatic clearances
• Collaborate with safety, compliance, and flight standards teams to ensure best practices and adherence to international regulations
• Advise on international regulations, overflight/landing permits, parking, customs, and handling requirements for charter and managed aircraft
• Serve as the go-to expert for complex trip planning and execution across multiple regulatory environments
• Collaborate with sales, dispatch, flight crews, and clients to ensure smooth and compliant international operations
• Review and improve SOPs related to international operations, including risk assessment and client communication
• Assist in maintaining international compliance with fleet updates and monthly reports to EASA, EuroControl, NavCanada, SENEAM and all other concerned foreign agencies
• Assume any additional duties delegated by the Senior Manager Dispatch/Director of Operations

Benefits

• Health, dental & vision insurance
• Matching 401(k)
• Health savings and flexible spending accounts
• Short-term and long-term disability
• Life insurance
• Employee assistance programs
• Health and wellness awards
• Generous paid time off
• Tuition reimbursement
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees