International Operations & Customer Service Agent

Hire With Ease•Denver, CO

1d•$58,000 - $63,000•Onsite

About The Position

At RXO Freight Forwarding, we proactively manage the challenges of high value, time sensitive and delicate shipments. Our commitment is honesty, integrity, great customer service and no surprises. Our vision is to provide our team members with fun, rewarding work in a "family" environment that gives them the time and money to have the quality of life they want. All team members are Stakeholders, act as if they are owners of the business and share in the company's profits. We are results based and not time based, and all team members are self-managed. We are currently looking for an International Operations and Customer Service Agent. The primary duties include providing exceptional service to our customers and working through our vendors to make our promises happen! This involves everything in the entire process of both domestic and international freight forwarding including accurate quoting, arranging, routing, tracking, costing and rating shipments. We might be a good fit if you enjoy: Providing superior service to all our clients. This includes communicating with our customers on the phone and via email, following up to make sure they receive what they expect, and making our customers feel good about working with us. Working in a very fast paced environment. It’s not as crazy as an emergency room but things do get hectic! Our loyal customers appreciate our sense of urgency and our aggressiveness towards making sure their shipments are handled properly. Working in ALL areas of the freight forwarding process and not just one cog in the machine. Working with others on a team to accomplish a shared goal. Not knowing exactly what every day will hold. Acting as if you own the company – taking initiative and ownership, having a sense of urgency, making decisions, being proactive, and working with others to constantly make things better. Making sure our customers are never caught off guard.

Requirements

Exceptional customer service with the desire to serve our clients in the best possible manner.
Minimum of 1.5 years of experience in international freight forwarding (preferably over 3 years in both import and export as well as both air and ocean).
High attention to detail.
Sense of urgency.
Excellent verbal and written communication skills.
Can both follow procedures and think outside the box.
Proficient in MS Office Suite.
Solid math skills.
Comfortable with change and working in unknown situations.
Ability to be flexible and adapt as needed.
Independent and able to collaborate and be a team player.
High level of integrity.
Productive and able to aggressively pursue the best options for both our vendors and customers.
Creative problem solver.
Passionate and self-driven.
Positive outlook and a willingness to buy in to what the team is trying to accomplish.
Did we mention a sense of urgency?

Responsibilities

Providing superior service to all our clients.
Communicating with our customers on the phone and via email
Following up to make sure they receive what they expect
Making our customers feel good about working with us.
Working in ALL areas of the freight forwarding process and not just one cog in the machine.
Working with others on a team to accomplish a shared goal.
Acting as if you own the company – taking initiative and ownership, having a sense of urgency, making decisions, being proactive, and working with others to constantly make things better.
Making sure our customers are never caught off guard.
Accurate quoting, arranging, routing, tracking, costing and rating shipments.