International Operations Coordinator

KorgUSA•Melville, NY

About The Position

International Operations Coordinator (Bass Brands) is responsible for coordinating customer orders from order collection through production, shipment, and final invoicing. This role ensures accurate order entry, clear communication with production teams, and timely updates to customers regarding order confirmations and expected delivery dates. The position works closely with production, logistics, and customer-facing teams to ensure orders are built within standard lead times and shipped efficiently. The role also manages export documentation, shipment coordination, and customer portal updates. This position supports Sales & Operations Planning (S&OP) visibility, operational improvements, and cross-functional coordination across the supply chain. The role may also participate in operational projects and evolving company priorities as required. This role supports KORG USA’s Bass Brands: Aguilar, Darkglass, and Spector.

Requirements

2–4 years of experience in: Order management
Operations coordination
Supply chain or logistics
Customer operations
Exceptional organizational and coordination skills in fast-paced operational environments.
Extreme attention to detail and data accuracy, with the ability to identify discrepancies and maintain precise records across systems.
Outstanding communication skills, ensuring clear, proactive coordination across customers, internal teams, and operational partners.
Highly responsive and professional communicator capable of managing time-sensitive updates and expectations.
Experience with ERP or order management systems.
Strong proficiency in Excel and business systems.
Ability to manage multiple orders, deadlines, and cross-functional coordination simultaneously.

Responsibilities

Collect monthly customer orders across all channels.
Enter and maintain sales orders in internal systems.
Ensure order accuracy including quantities, SKUs, requested delivery dates, and shipping terms.
Maintain organized records of incoming orders and order revisions.
Consolidate customer orders and communicate aggregated production quantities to manufacturing teams.
Monitor production progress and ensure estimated ship dates (ETAs) remain accurate.
Identify potential delays or constraints early and coordinate mitigation with relevant teams.
Send Monthly Operations Update to each customer.
Provide order confirmations and ETAs to customers.
Maintain regular communication with customers regarding order status and shipment updates.
Ensure customers are informed promptly of any changes, delays, or adjustments.
Respond to customer inquiries related to orders, shipments, and documentation.
Maintain accurate order and shipment information within internal systems.
Ensure customer portals are updated with order status, shipping details, and relevant documentation.
Maintain data accuracy and integrity across ERP and customer-facing systems.
Coordinate outbound shipments with internal teams and external logistics providers.
Arrange shipments from factories to customers under EXW or DAP shipping terms.
Ensure shipments are executed according to agreed delivery timelines.
Support coordination between warehouses, factories, and freight partners.
Prepare and manage export documentation for international shipments.
Coordinate commercial invoices and shipping documentation.
Ensure compliance with export regulations and documentation standards.
Coordinate final invoicing once shipments are dispatched.
Ensure invoices accurately match shipment details and customer order requirements.
Monitor customer prepayments and credit line to support timely and accurate payment collection.
Assist with operational initiatives that improve order workflows, supply chain coordination, and data accuracy.
Participate in operational improvement projects, system implementations, or process updates.
Support cross-functional teams on ad-hoc operational projects and evolving company priorities.
Provide backup coverage and operational redundancy for S&OP / Order Coordination Specialists supporting other territories, ensuring continuity of customer communication, order management, and shipment coordination during absences, workload surges, or operational transitions.