International Operations Analyst

Fresno State • Fresno, CA

52d • Onsite

About The Position

Under the general supervision and reporting to the University's Assistant Vice President for International Affairs (AVPIA), the Administrative Operations Analyst is responsible for a variety of moderately complex administrative, and analytical functions for International Office operations within the Division of Continuing & Global Education. Primary duties include the administration of office protocol and guidelines for daily office operations and performing a range of administrative duties in support of the AVPIA to support the International Office and Study Abroad Office. The position serves as the initial point of contact for prospective and continuing non-immigrant students, university administrators, faculty, staff, community members, and all others who may contact the office. Assignments and projects are varied and involve analyzing, coordinating, prioritizing, and monitoring these tasks through completion. Position involves analyzing, planning, and coordinating administrative work for the unit and providing lead work direction to student assistants and volunteers, with accountability for end results and work performed by others. Excellent cross-cultural respect and people skills are essential. The position requires exercising excellent and timely judgment of information dissemination and spontaneous decision-making challenges using effective and professional initiative, organizational time management experience. The standard work schedule is 8 a.m. to 5 p.m. Monday through Friday (hours in the summer schedule may be adjusted) with evening and weekend work occasionally required due to time zone differences.

Requirements

• General knowledge and skills in office management and administrative principles, practices, and methods.
• Knowledge of methods and procedures for research and statistical analysis and the ability to apply them.
• General knowledge of financial and budgetary principles and practices.
• Thorough knowledge of English grammar, punctuation, and spelling.
• Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps, email, internet).
• Take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
• Accurately and concisely communicate information to supervisor and peers.
• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Demonstrated ability to use considerable judgment and discretion including dealing appropriately with confidential information and exercising good judgment on sensitive matters.
• Troubleshoot a wide variety of problems and provide senior level administrative and full range front office support, coordinating the clerical and administrative office functions to ensure customer service is provided in a prompt, friendly and efficient manner.
• Conduct presentations and training to staff; communicate clearly and concisely, both orally and in writing, and prepare detailed written reports and correspondence.
• Create, analyze and evaluate program information and provide data for review in developing and implementing strategies to enhance processes to meet programmatic goals.
• Promote a positive and service oriented collegial work environment; establish and maintain cooperative working relationships with a diverse population including students, staff, and faculty.
• Ability to apply fundamental concepts in the performance of a variety of administrative, technical, and analytical duties that relate to day-to-day program operations.
• Ability to utilize critical-thinking and problem-solving skills to research, analyze, interpret and apply a wide variety of policies and procedures.
• Analyze data and make accurate projections using business mathematics and basic statistical techniques.
• Organize and plan work and projects including handling multiple priorities and monitoring them through completion with accountability for work results.
• Serve as a resource to students, staff, and the community in responding to inquiries and providing detailed information.
• Equivalent to a bachelor's degree.
• Two years of professional administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Nice To Haves

• Experience working within a University setting.
• Proficient in campus Canvas applications, managing list serves, developing and releasing timely E-blast announcements or Canvas information.
• Experience using other University-related programs (i.e. SharePoint, Concur, etc.).
• Proficient in utilizing campus supported information management systems: PeopleSoft HCM, Reports Portfolio and Time Administration (financial, HR and student administration on-line applications), required for completion of daily tasks and position assignments.
• Ability to speak a second language.

Responsibilities

• Administration of office protocol and guidelines for daily office operations
• Performing a range of administrative duties in support of the AVPIA to support the International Office and Study Abroad Office
• Serves as the initial point of contact for prospective and continuing non-immigrant students, university administrators, faculty, staff, community members, and all others who may contact the office
• Analyzing, planning, and coordinating administrative work for the unit
• Providing lead work direction to student assistants and volunteers, with accountability for end results and work performed by others
• Exercising excellent and timely judgment of information dissemination and spontaneous decision-making challenges using effective and professional initiative, organizational time management experience

Benefits

• medical, dental and vision plans
• membership in the California Public Employees Retirement System (CalPERS)
• sick and vacation time
• 15 paid holidays a year
• Eligible employees are also able to participate in the fee waiver education program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level