International Operations Agent

RADIANT LOGISTICS INC • Woodbury, NY

116d • $26 - $33

About The Position

Radiant Global Logistics is seeking a detail-oriented and proactive International Operations Agent to join our JFK team. In this role, you will facilitate the international movement of products, equipment, and materials via air and ocean freight. You will ensure shipments comply with organizational policies, as well as local, national, and international regulations. This is a dynamic role that blends operations with customer support and business development.

Requirements

• Minimum of 2 years of operational experience in transportation, logistics, or a related industry.
• Experience in international freight forwarding is preferred.
• Ability to work in a blended operational and customer development role.
• Self-motivated, assertive, and metric-driven.
• Strong analytical skills; able to read, interpret, and apply complex international regulations.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask in a fast-paced, changing environment.
• Team-oriented mindset with a commitment to team success.

Responsibilities

• Prepare accurate and timely rates and quotes for customers and overseas agents.
• Coordinate import and export bookings with airlines and ocean carriers.
• Collaborate with Branch Manager and sales teams to support and develop customer relationships.
• Build strong relationships with customers, carriers, and agents to enhance service competitiveness.
• Prepare and process all required shipping documentation, including HAWBs, AES filings, manifests, shipping instructions, hazardous cargo declarations, bills of lading, and certificates of origin.
• Dispatch pick-ups and coordinate with agents, drayage companies, shipping lines, airlines, trucking companies, clearing agents, and warehouses.
• Track shipments, resolve billing or shipping discrepancies, and provide timely updates to customers and vendors.
• Act as a liaison with Customs Brokers, Ocean and Air Terminal Operators, and other partners.
• Support branch and individual performance metrics, striving to meet or exceed targets.
• Perform additional duties as assigned.

Benefits

• Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account.
• Paid basic life insurance for employees.
• Employees can enroll in a 401(k) retirement savings plan with employer match of 3.5%.
• Sick Pay: 80 hours front-loaded.
• Vacation Pay: 80 hours per year and increases based on tenure with the Company.
• Paid Holidays: 7 days per year.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees