International Operations Agent I

AIT Worldwide Logistics•Hebron, KY

About The Position

The International Operations Agent I will be responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA & Mexico across all modes of international transportation based upon customer request

Requirements

High School Diploma or GED degree or equivalent (Required)
2+ years Industry experience in export/import operations (Required)
knowledge of ITAR, DG or TSA work experience/regulations Medium
General Computer Skills Medium
Non-Vessel Operating Common Carrier (NVOCC) Medium
Actual Time of Arrival (ATA) Medium
Federal Aviation Administration (FAA) Medium
Export Regulations Medium
Customs and Border Protection (CBP) Medium
Cargo-wise within 1-1/2 Yrs (Required)
Microsoft Office suite within 1-1/2 Yrs (Required)

Nice To Haves

Bachelor's Degree degree or equivalent (Preferred)

Responsibilities

Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
Prepare profitable quotations accurately.
Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
Coordinate the day to day import and/or export of products, including reviewing orders and documents.
Track and communicate all delays, damages, problems and work to resolve customer issues.
Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
Identify and rectify if a shipment has deviated from its schedule.
Coordinate recovery/delivery schedules with various cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
Ensure all shipments are properly billed within company guidelines and timelines.
Process and comply with all requirements listed by regulatory agencies.
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations.
Performs other duties as assigned
Complies with all policies and standards